Prashant Acharya
Fawkner,Australia
Summary
A highly motivated and organized professional, I bring a results-oriented approach with keen attention to detail and analytical prowess. With a robust blend of technical and soft skills, coupled with extensive knowledge and experience, I excel in navigating diverse roles simultaneously, demonstrating adaptability in each scenario. Possessing disciplined dedication and determination, I communicate effectively and wield influence across peers and management. My ability to seamlessly collaborate within a team aligns with achieving organizational goals. As a high-performing candidate, I am poised to contribute significantly, bringing value to any forward-thinking organization seeking excellence and teamwork in pursuit of strategic objectives. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
VisaConnex Education and Migration Services
11.2022 - 11.2023
- As a dedicated Branch Manager, I assumed comprehensive responsibility for the seamless operation of the branch, intertwining student counseling with strategic oversight
- My role encompassed the formulation and execution of impactful marketing strategies, fostering partnerships with esteemed education providers in Australia, Canada, USA, and New Zealand
- I adeptly managed financial operations, including cash handling, and maintained collaborative relationships with local education consultants to enhance student options
- I meticulously supervised staff, approving leave applications, assigning duties, and ensuring precise task execution
- Weekly reporting and insightful presentations to the directors, along with monthly meetings, allowed for a thorough discussion of overall progress and strategic alignment with organizational objectives
- My multifaceted role as Branch Manager involved a holistic approach, combining operational efficiency, strategic partnerships, and team management to drive success in the education consultancy sector.
Educational Counselor
VisaConnex Education and Migration Services
02.2022 - 11.2022
- In my role as an Educational Counsellor, I played a pivotal role in guiding students aspiring to pursue higher education abroad, particularly in Australia, USA, Canada, and New Zealand
- I provided comprehensive counseling services, assisting students in selecting the optimal educational institutions, facilitating documentation processes, and guiding them through visa lodgment procedures
- Thoroughly evaluating each student's profile, I offered tailored advice to ensure informed decision-making
- Additionally, my duties included staying abreast of educational trends, maintaining up-to-date knowledge on immigration regulations, and fostering positive relationships with educational institutions for the benefit of aspiring students.
General Manager (GM)
Pacific concepts PTY LTD T/A THE BAVARIAN SUNSHINE PLAZA
06.2021 - 10.2021
- In my capacity as General Manager, I assumed a multifaceted leadership role encompassing comprehensive venue operations, strategic staff recruitment, and implementation of effective marketing strategies
- My responsibilities extended to financial management, including writing change orders and approving invoices through Lightyear software, all while adhering to allocated budgets and achieving sales targets
- Diligently addressing customer complaints, I orchestrated regular staff and managerial meetings, conducted performance reviews, and submitted detailed weekly reports to the director and a comprehensive General Manager report for Head Office presentation
- My duties as General Manager were diverse, requiring adept multitasking and strategic oversight.
Assistant Restaurant Manager (ARM)
Pacific concepts PTY LTD T/A THE BAVARIAN SUNSHINE PLAZA
10.2019 - 06.2021
- As an Assistant Restaurant Manager (ARM) for the business, my purview included meticulous oversight of stock management, leadership of both front-of-house and kitchen staff, and strategic stock ordering
- Employing Riteq and Tanda software, I crafted weekly rosters for front-of-house teams
- Proficiently handling financial transactions, such as till counts and change orders, I addressed customer complaints and liaised with suppliers
- Additionally, I organized supplier invoices and provided comprehensive reports to the General Manager, ensuring seamless communication and operational efficiency.
General Manager
KUPP PTY LTD T/A Café 63
03.2016 - 06.2019
- In my role as General Manager, I demonstrated adept oversight of multiple venues, ensuring operational excellence
- I expertly managed diverse teams, orchestrated efficient stock procurement and management, and conducted precise financial transactions, including till counts and change orders
- Utilizing Deputy software, I crafted weekly rosters for front-of-house staff, while seamlessly processing payroll and supplier payments through Xero accounting software
- My responsibilities extended to fostering positive relationships with customers and suppliers, organizing invoices, and facilitating productive meetings with both staff and the management team.
Duty Manager
Beach House CBD UNIT Trust T/A Beach House Bar & Grill CBD
03.2013 - 11.2015
- As a diligent Duty Manager, I assumed pivotal roles in venue operations, meticulously overseeing opening and closing procedures
- Proficiently managing financial aspects, I handled till reconciliation, adeptly managed substantial cash transactions, and executed precise change orders
- Additionally, I demonstrated exceptional customer service by addressing complaints with tact and efficiency
- Responsible for both kitchen and front-of-house staff, I ensured seamless coordination and upheld the highest standards of professionalism throughout.
Education
Masters of International Business -
Griffith University, Nathan Campus
Brisbane, QLD06.2016
Bachelors of Commerce -
Griffith University, Nathan Campus
Brisbane, QLD12.2014
Diploma of Commerce -
Queensland Institute of Business And Technology (QIBT)
Brisbane, QLD12.2012
HSEB (Higher Secondary Education Board), Business mathematics, Accountancy -
College Of Applied Business
Nepal11.2011
SLC (School Leaving Certificate) -
Little Angels School
Nepal01.2009
Skills
- MYOB
- XERO Accounting Software
- Microsoft Office - Word, PowerPoint and Excel with Advanced Skills
- DEPUTY - Staff Management toolkit
- TANDA- Time and attendance software/ workforce management
- RITEQ- Workforce Management Solution/ Time and attendance/ Workforce managers
- LIGHTYEAR - Purchasing and Accounts payable platforms
- HUBSPOT - An American developer and marketer of software products for inbound marketing, sales, and customer service
- AGENTCIS - Top-rated Education Agent CRM Software for migration consultants and agencies to manage their business efficiency
- SLACK- team communication and collaboration into one place so you can get more work done, whether you belong to a large enterprise or a small business
- Strong analytical skills
- Strong Management skills
- Excellent written communication skills
- Strong negotiation skills
- Strong communication skills
- Strong teamwork skills
- Positive "can do attitude"
- Excellent attention to detail
- Great time management and ability to meet deadlines
- Business Development
- Relationship Building and Management
- Sales Development
- Business Development Expertise
- Employee Development
- Account Review
- Relationship Building
- Interviewing and Hiring
- Cash Handling Expertise
Accomplishments
- 2012 - Queensland Institute of Business and Technology for demonstrating continuous commitment to studies and class activities.
- 2013 - Queensland Institute of Business and Technology for Academic Excellence.
Certification
- Masters Of International Business from Griffith University
- Bachelor's Of Commerce from Griffith University
- Diploma Of Commerce From Queensland Institute of Business and Technology
- Academic excellence award from Queensland Institute Of Business And Technology
- Agentcis counselor certificate - completed
- RSA Certificate - Responsible service of Alcohol (Training course certificate)
- Managers approved license- under the liquor ACT 1992
- RMLV License - Responsible Management of Licensed Venues
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Software
XERO Accounting
Microsoft Office
RITEQ- Workforce Management Solution/ Time and attendance/ Workforce managers
TANDA- Time and attendance software/ workforce management
DEPUTY – Staff Management toolkit
LIGHTYEAR – Purchasing and Accounts payable platforms
HUBSPOT - An American developer and marketer of software products for inbound marketing, sales, and customer service
AGENTCIS - Top-rated Education Agent CRM Software for migration consultants and agencies to manage their business efficiency
SLACK- team communication and collaboration into one place so you can get more work done, whether you belong to a large enterprise or a small business
References
- Izabela Gontijo, Area Manager, Sunshine Coast, +61415683605, igontijo@thebavarian.com.au, The Bavarian Sunshine Plaza, Queensland, Australia
- Johanna Cleary, Legal Receptionist/ Law Graduate, +61439691674, Johannacleary15@outlook.com, Queensland, Australia
- Sarah Steven, Manager, QLD, +61408235626, Sarah@beachhousebargrill.com, Beach House Bar and Grill, Queensland, Australia
- Yudi Gyawali, Nursing after Hour Coordinator, +61432277832, uujwal@hotmail.com, John Fawkner Hospital, Victoria, Australia
- Deepak Kami, Managing Director, +61459453751, deepak@visaconnex.com, VisaConnex Education and Migration Services, NSW, Australia
Timeline
Branch Manager
VisaConnex Education and Migration Services
11.2022 - 11.2023
Educational Counselor
VisaConnex Education and Migration Services
02.2022 - 11.2022
General Manager (GM)
Pacific concepts PTY LTD T/A THE BAVARIAN SUNSHINE PLAZA
06.2021 - 10.2021
Assistant Restaurant Manager (ARM)
Pacific concepts PTY LTD T/A THE BAVARIAN SUNSHINE PLAZA
10.2019 - 06.2021
General Manager
KUPP PTY LTD T/A Café 63
03.2016 - 06.2019
Duty Manager
Beach House CBD UNIT Trust T/A Beach House Bar & Grill CBD
03.2013 - 11.2015
Masters of International Business -
Griffith University, Nathan Campus
Bachelors of Commerce -
Griffith University, Nathan Campus
Diploma of Commerce -
Queensland Institute of Business And Technology (QIBT)
HSEB (Higher Secondary Education Board), Business mathematics, Accountancy -
College Of Applied Business
SLC (School Leaving Certificate) -
Little Angels School
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