Summary
Work History
Education
Skills
Timeline
Generic

Prashant Gupta

North Shore,Vic

Summary

Proven customer service expert with a track record of enhancing guest satisfaction at Millennium Hotel. Leveraged attention to detail and time management to streamline front desk operations, achieving a significant increase in positive guest feedback. Skilled in listening and problem-solving, consistently delivering personalized service that exceeds expectations.

Work History

Sales Agent

Nine Real Estate
Truganina, VIC
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions about sales and purchase property
  • Explained advantages of good value of market

Front Desk Receptionist

Millennium Hotel
  • Welcomed guests at front desk, ensuring a warm and friendly greeting.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Salesperson

TSG Smoke Shop
  • Conducted market research to identify emerging trends and customer preferences.
  • Resolved customer concerns, fostering trust and enhancing brand reputation.
  • Increased customer satisfaction by providing personalized product recommendations and attentive service.
  • Developed sales strategies to penetrate new markets and expand customer base.

Customer Service Representative

BP Fuel Station
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Hotel Management Trainee

Emerald Hotel
  • Assisted in revenue management strategies for improved financial performance.
  • Conducted regular inspections to maintain high standards of cleanliness and safety.
  • Enhanced overall guest satisfaction with personalized service and attention to detail.
  • Monitored departmental performance for continuous improvement and efficiency.

Front Desk Receptionist

Woolworths Supermarket
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Cashier

Big W
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Diploma - Hospitality Management

STEI
Singapore

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Timeline

Sales Agent

Nine Real Estate

Front Desk Receptionist

Millennium Hotel

Salesperson

TSG Smoke Shop

Customer Service Representative

BP Fuel Station

Hotel Management Trainee

Emerald Hotel

Front Desk Receptionist

Woolworths Supermarket

Customer Service Cashier

Big W

Diploma - Hospitality Management

STEI

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Prashant Gupta