PRASHANT KANDEL
Clayton
Summary
A nurse with 4+ years of combine experience as EN and RN in various healthcare settings, including hospitals and Aged care. Proficient in patient assessment, medication administration, and care plan implementation. Skilled in communication and teamwork, dedicated to providing compassionate care to patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Care I Wish
05.2025 - Current
- Managed service delivery processes to enhance client satisfaction and operational efficiency.
- Oversaw performance metrics, identifying areas for improvement and ensuring compliance with service level agreements.
- Developed and implemented strategies to streamline operations, reducing delays in service response times.
- Collaborated with cross-functional teams to resolve complex client issues and improve overall service quality.
- Provided training and mentorship to junior staff, fostering a culture of continuous improvement within the team.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Developed staffing ratio for participants over viewing their NDIS plan.
Monash Health, Dandenong Hospital
06.2023 - 04.2025
- Cared for patients in acute setting.
- Recorded patient’s medical history, symptoms, and vitals.
- Updated patient charts and Electronic Medical Records (EMR).
- Administered medication and other doctor-recommended treatment plans.
- Complied with federal, state, and local nursing regulations, standards, and policies.
- Collaborated with nurses, doctors, and administrators.
Bolton Clarke (Pre, Allity Aged Care), Lilydale
06.2022 - 06.2023
- Performed skills accordance with all nursing and Aged care standards, policies to encourage safe working environment.
- Collaborated with Doctors, Nurses and other allied health team members to discuss diagnosis and implement person centered care plan.
- Administered medication following 7 rights of medication
- Updated assessments and careplans of residents according to their needs while involving family members.
Education
Bachelor of Nursing -
Holmesglen Institute of TAFE
01.2022
Diploma of Nursing - undefined
Holmesglen Institute of TAFE
01.2019
Skills
- Patient support and advocacy
- Leadership
- Flexible and adaptable
- Attention to detail
- Multilingual (English, Nepali and Hindi)
- Critical thinking
- Student precepting
- Incident investigation
- Case documentation
- Client needs assessments
- Training and coaching
- Workload management
- Quality monitoring
Accomplishments
- Training - Trained nursing student during their placements ensure consistent quality of care.
- Documentation - Ensured charting accuracy through precise documentation.
Certification
- Working with Children Employee check
- Manual Handling certificate
- Infection control and hand hygiene certificate
- Basic Life Support certificate
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Service Delivery Manager
Care I Wish
05.2025 - Current
Monash Health, Dandenong Hospital
06.2023 - 04.2025
Bolton Clarke (Pre, Allity Aged Care), Lilydale
06.2022 - 06.2023
Diploma of Nursing - undefined
Holmesglen Institute of TAFE
Bachelor of Nursing -
Holmesglen Institute of TAFE
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