Summary
Overview
Work History
Education
Skills
Websites
Certification
Technologycompetencies
Relevantprojectsandacademicexperience
References
Additional Information
Languages
Timeline
Generic
Prashant Karki

Prashant Karki

Summary

Motivated and tech-savvy graduate with a Bachelor of Business Information System, eager to launch a career in the IT industry. Possess a solid foundation in IT principles, including systems administration, networking, and software development. Dedicated to continuous learning and growth, with a strong desire to contribute effectively to a dynamic IT team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Terry White Chemmart
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

IT Support Engineer

Marsh & McLennan
07.2023 - 02.2024
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Receptionist

Australia Post
05.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Professional Year -

11.2024

Bachelor of Business Information System - Computer And Information Systems Security

Australian Institute of Higher Education
Sydney, Australia
11.2024

Skills

  • Technical Support
  • Client Needs Assessment
  • System Administration
  • Excellent Interpersonal & Communication Skills
  • Self-Driven and Adaptable
  • Tech-Savvy
  • Team Player
  • Customer Service
  • Positive Attitude
  • Time Management
  • Problem-Solving
  • Attention to Detail

Websites

Certification

Microsoft 365 Fundamentals

Technologycompetencies

Windows 7, Windows 8, Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, MacOS, Installation, Upgrading, Assembly, Configuration, and Maintenance, User management, Group policies, Account setup, Server management, Network configuration, Troubleshooting, Office 365, MS Teams, MS SharePoint, Windows Backup, Office 365 Backup, iDrive, MS Office 365 Desktop Apps, Adobe Reader, Virtualization, Zoom, Any Desk, Microsoft Teams, TeamViewer, LAN, WAN, DHCP, DNS, TCP/IP, Router, Switches

Relevantprojectsandacademicexperience

  • IT Infrastructure Project, Designed and implemented a small-scale IT infrastructure as part of a course project. Configured network settings and installed necessary software on multiple workstations. Managed user accounts using Active Directory and set up group policies.
  • Database Management System Project, Developed and maintained a database management system using SQL. Created complex queries to manage data and generate reports for analysis.
  • Cybersecurity Awareness Campaign, Led a team to create a cybersecurity awareness campaign for students. Conducted workshops on best practices for online security and data protection.

References

Available on Request

Additional Information

I have completed IT Support Certification .

I have also gained work experience from Tech skill institute.

I believe Iam a very fast learner & can adopt in new work environment easily

Languages

English
Full Professional
Nepali
Native or Bilingual

Timeline

Customer Service Representative

Terry White Chemmart
02.2024 - Current

IT Support Engineer

Marsh & McLennan
07.2023 - 02.2024

Receptionist

Australia Post
05.2022 - 07.2023

Professional Year -

Bachelor of Business Information System - Computer And Information Systems Security

Australian Institute of Higher Education

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Prashant Karki