Prashant Nair
Sydney,NSW
Summary
Dedicated Sales and Operations Supervisor offers 10 years of expertise in sales management and office administration. Polished in strategic planning, negotiations and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor - Sales and Operations
SNTTA Cargo LLC
Dubai, UAE
03.2022 - 09.2023
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, customer service team, pricing team and operations team
- Created monthly reports on sales performance and presented to upper management.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Provided guidance and support to all members of the team to ensure successful completion of tasks.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Identified potential opportunities for new business development activities.
- Researched industry trends and competitive landscape information regularly.
- Utilized CRM software systems to track customer interactions.
BUSINESS DEVELOPMENT / CUSTOMER SERVICE EXECUTIVE
ACCORD WORLDWIDE FREIGHT SERVICES LLC
DUBAI, UAE
03.2018 - 03.2022
- Marketing and Promoting Company's freight forwarding services for geographical regions
- Pricing and Negotiating with Agents and Quoting rates and offering customized solutions to customers
- Understanding the shipment requirements of potential customers, existing and new as well
- Managing the sales process for new prospects from initial contact till closure
- Payment realization from the customers as per the agreed terms and conditions
- Maintaining daily, weekly and monthly reports.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Provided prompt and courteous service to customers via phone, email, and chat.
LOGISTICS CO-ORDINATOR
EMIRATES STEVEDORING LLC
Dubai, UAE, UAE
02.2016 - 02.2018
- Analyzing the clients demand related to stevedoring works, cargo handling and labor supply
- Building market information data bank regarding customers, new opportunities and competition
- Generate referrals from existing clients
- Maintaining records of all tasks related to a given order and to properly determine the requirements.
- Analyzed data to identify cost savings opportunities in the logistics process.
SALES EXECUTIVE
SHARAF CARGO LLC
Dubai, UAE
04.2015 - 01.2016
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Negotiated contracts with clients on behalf of the company.
SALES EXECUTIVE
PENTA FREIGHT LOGISTICS PVT LTD
Mumbai, India
10.2013 - 02.2015
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Identified new potential markets and developed plans for targeting them.
- Attended industry events to build relationships with key contacts in the field.
- Implemented processes for cross-selling products or services based on customer needs.
SALES EXECUTIVE
JET FREIGHT LOGISTICS PVT LTD
Mumbai, India
11.2012 - 10.2013
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Cultivated relationships with existing customers to encourage repeat business.
ON JOB TRAINEE
AIR INDIA, MUMBAI AIRPORT
Mumbai, India
08.2012 - 11.2012
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
PGDM - LOGISTICS AND SUPPLY CHAIN MANAGEMENT / SALES AND MARKETING -
Prin. L N Welingkar Institute of Management Studies
Mumbai, India08.2023
BACHELOR OF SCIENCE - ZOOLOGY -
Mumbai University
01.2011
Skills
- Business Development
- Operations Management
- Strategic Planning
- Goal-Oriented
- Staff Management
- Negotiation
- Complex Problem-Solving
Certification
Certification in Dangerous Goods Regulation - April 2013
Certification in Sales and Customer Service Management - Feb 2023
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Malayalam
Native/ Bilingual
Marathi
Native/ Bilingual
Urdu
Professional
Tamil
Limited
Arabic
Elementary
Affiliations
I had been associated with team playing sports like Soccer at a very competitive level which has enhanced my qualities as a team player and leader in crucial situations and helped building my character.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Tell your heart that the fear of suffering is worse than the suffering itself.
Paulo Coelho
Timeline
Supervisor - Sales and Operations
SNTTA Cargo LLC
03.2022 - 09.2023
BUSINESS DEVELOPMENT / CUSTOMER SERVICE EXECUTIVE
ACCORD WORLDWIDE FREIGHT SERVICES LLC
03.2018 - 03.2022
LOGISTICS CO-ORDINATOR
EMIRATES STEVEDORING LLC
02.2016 - 02.2018
SALES EXECUTIVE
SHARAF CARGO LLC
04.2015 - 01.2016
SALES EXECUTIVE
PENTA FREIGHT LOGISTICS PVT LTD
10.2013 - 02.2015
SALES EXECUTIVE
JET FREIGHT LOGISTICS PVT LTD
11.2012 - 10.2013
ON JOB TRAINEE
AIR INDIA, MUMBAI AIRPORT
08.2012 - 11.2012
PGDM - LOGISTICS AND SUPPLY CHAIN MANAGEMENT / SALES AND MARKETING -
Prin. L N Welingkar Institute of Management Studies
BACHELOR OF SCIENCE - ZOOLOGY -
Mumbai University
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