Prashant Ranabhat
Granville,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Reliable and honest skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
5
5
years of professional experience
Work History
Cleanning
GJK Facility Services
09.2022 - Current
- Used specified chemicals or cleaning methods for different types of spills or needed clean-up.
- Operated custodial equipment such as carpet cleaners, carpet extractors, steamers, floor polishers and buffers.
- Maintained cleanliness, sanitation and organization of assigned work areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Developed and implemented comprehensive cleaning plan for entire building.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
Assistant Technical
Chitwan Medical College Teaching Hospital
06.2021 - 06.2022
- Gathered, organized and distributed technical documentation.
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Performed minor maintenance and repair on malfunctioning computer equipment.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Installed technical hardware and software in deskside support environment.
- Repaired hardware infrastructure using hand tools and components.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Transferred computer files between programs.
- Recorded information surrounding system failure to assist future rebuilds.
- Prepared technical presentations and other materials for advisory meetings.
- Implemented system upgrades to help mitigate vulnerabilities.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Worked effectively in fast-paced environments.
Desktop Support Specialist
Gloval Gateway International Tour And Travel
09.2018 - 06.2021
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and companies policies.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Learned and implemented new software testing procedures.
- Deployed electronic devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
Education
Masters of Applied Information Technology - Information Technology
Victoria University
Sydney, NSW06.2024
Bachelor of Science - Computer Science And Information Technology
Indreni College
Bharatpur, Nepal12.2018
+2 Science - Comuter Science
Aroma College
Bharatpur, Nepal12.2014
No Degree - 10yrs
Small Heaven School
Bharatpur, Nepal12.2012
Skills
- Checklists and Recordkeeping
- Polish Furniture
- Hand Trucks
- Cleaning Equipment Operations
- Hardware and Software Configuration
- Systems Analysis
- Network Maintenance
- PHP
- Python
- Software Evaluation
- Computer System Diagnostics Software
- Instruction and Training
- Employee Computer Support
- File Management Software
- Microsoft Windows and Office
- LAN and WAN Assessment
- Hardware Replacement
- Hardware Evaluation
- Software and Hardware Implementation
- Resolve Technical Problems
- Hardware Upgrades
- Hardware and Software Repair
- Remote Access Software
- Disk Space Management
- Bug Fixes
- Diagnose Faults
- Printers and Peripherals
- Helpdesk Call Support
- Client Meetings
- Issue and Resolution Tracking
- Troubleshooting Network Issues
- Tracking and Documentation
- Problem Description
- User Experience
- Vulnerability Testing
- Mobile Device Management
- Hardware Components
- Backup and Recovery
- Technical Support and Assistance
- Network Infrastructure Support
- Wireless Area Networking
- Beginning to Advanced Teaching Expertise
- Administration Support
- Instructional Techniques
- Lesson Planning
- Content Generation
- Digital Media Expertise
- Cybersecurity Protocols
- Computer Security
- Educational Settings
- Source Code Knowledge
- Quality Assurance Controls
- Design Patterns and Principles
- HTML and XML
- Microsoft Visual C
- Update Software
- Technical Writing
- Operation Monitoring
- Time Management
- Equipment Maintenance
- Coordination
- Computer Systems Installation
- Cisco
- Troubleshooting
- Monitoring
- Performance Improvement
- Repairing
- Critical Thinking
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Timeline
Cleanning
GJK Facility Services
09.2022 - Current
Assistant Technical
Chitwan Medical College Teaching Hospital
06.2021 - 06.2022
Desktop Support Specialist
Gloval Gateway International Tour And Travel
09.2018 - 06.2021
Masters of Applied Information Technology - Information Technology
Victoria University
Bachelor of Science - Computer Science And Information Technology
Indreni College
+2 Science - Comuter Science
Aroma College
No Degree - 10yrs
Small Heaven School
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