Prashant Rayamajhi
Rockdale,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 7 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring the smooth functioning of the company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Manager
Coles Group
09.2022 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with the merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Partnered with the merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
Customer Service Supervisor
Coles Group
11.2017 - 08.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Customer Service Sales Representative
Flemingtonfloral
05.2015 - 10.2017
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Increased revenue with strategic upselling of products and services to existing customers.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Quoted prices, credit terms and other bid specifications.
- Presented a professional image consistent with the company's brand values.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
Education
MBA - Business Administration And Management
Kings Own Institute
Sydney, NSW07.2017
BBA - Business Administration
Pokhara University
Kathmandu, Nepal05.2014
Skills
- Team Supervision
- Database Management
- Customer Service
- Sales Reporting
- Workflow Coordination
- Employee Scheduling
- Resource Coordination
- Cost Planning
- Sales Expertise
- Relationship Building and Management
- Staff Hiring and Retention
- Safety and Security
- Systems and Software Expertise
- Problem-Solving
Accomplishments
- Played an instrumental role in increasing the customer satisfaction ratings index from 81% to 89% within two years as Department Manager.
- Improved customer retention by 15% from the previous five years.
- Reduced staff turnover by 18% in one year by implementing several well-received team and morale-building programs.
- Scored in the top 98% of employees for successfully improving work metrics every week and meeting KPI.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 25 staff members.
Certification
- CM - Certified Manager Certification
- Licensed First Aid
- Licensed Fire Warden
Timeline
Department Manager
Coles Group
09.2022 - Current
Customer Service Supervisor
Coles Group
11.2017 - 08.2022
Customer Service Sales Representative
Flemingtonfloral
05.2015 - 10.2017
MBA - Business Administration And Management
Kings Own Institute
BBA - Business Administration
Pokhara University
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