Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Prashant Thomas

Sydney,Australia

Summary

CBAP-certified Business Analyst and CSPO-certified Product Owner with over ten years of experience in data analysis and process optimization. Proficient in SQL and Agile methodologies, driving data-driven decisions and enhancing operational efficiency. Experienced ERP Technical Consultant with comprehensive knowledge of Finance, HR/Payroll, Procurement, and Workflow processes. ITIL-certified support consultant specializing in data warehousing and ERP implementation across various industries including Construction and Healthcare Insurance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Hamilton City Council
Hamilton, New Zealand
09.2024 - 01.2025
  • Served as single point of contact for customer issues and escalations within Agile Scrum framework.
  • Facilitated resolution of support issues through effective client engagement and communication.
  • Mapped client requirements, identified improvement areas, and implemented measures to enhance satisfaction levels.
  • Collaborated with cross-functional teams to ensure project alignment and success.
  • Led technical business analysis initiatives, ensuring compliance with organizational objectives and user needs.

Senior Consultant/Product Owner

COINS ME (The Access Group)
Dubai
05.2017 - 03.2024
  • Collaborated with executive leadership and marketing teams to identify customer pain points and create actionable user stories.
  • Served as liaison between product, project managers, development team, and sales to prioritize product roadmap based on customer demand.
  • Owned product roadmap implementation, achieving 95% of feature deadlines by resolving engineering roadblocks.
  • Delivered implementation and support services for customers across Middle East, Malaysia, Singapore, Russia, and UK.
  • Maintained comprehensive documentation on projects, processes, and operations.
  • Developed six user stories for new subscription product, enhancing marketing copy and increasing ROI by 15%.
  • Analyzed business requirements to achieve 20% improvement in operational efficiency.
  • Designed dashboards in Power BI, decreasing reporting time by 30%.

Tech Lead/Business Analyst

COINS ME–Dubai (The Access Group)
Dubai
08.2015 - 05.2017
  • Collaborated with stakeholders to assess business needs and define requirements.
  • Executed implementation of functional and technical modules according to project plans.
  • Upgraded COINS server and resolved installation issues.
  • Managed application support and Remedy Force for efficient ticket and SLA management.
  • Configured and maintained demo environment while providing pre-sales support.
  • Integrated and mapped various software solutions for seamless operation.

Senior Software Engineer/Team Leader

IBM INDIA PVT.LTD
Bangalore, India
08.2010 - 07.2015
  • Integrated data from various source systems to generate reports on Vodafone UK user and billing information.
  • Facilitated cross-department collaboration to enhance data-driven decision-making.
  • Led a twelve-member team, promoting accountability and performance excellence.
  • Provided technical leadership in Microsoft SSIS and SSRS for ETL processes.
  • Mentored junior developers, fostering professional growth and increasing team productivity.

Senior Associate

Emids Technologies Pvt Ltd
Bangalore, India
04.2007 - 08.2010
  • Actively validated claims for health care insurance settlements with AIM-INGENIX USA.
  • Designed, developed, and wrote SQL queries, stored procedures, functions, and triggers.
  • Provided production support through close collaboration with clients.
  • Performed backup, restore, and database monitoring to ensure data integrity.
  • Created SSIS packages for efficient data extraction, transformation, and loading.
  • Consolidated work from various teams into a single ETL package for streamlined processing.

Database Programmer

Mopat Business Solutions
Bangalore, India
10.2005 - 04.2007
  • Enhanced database performance through advanced optimization techniques.
  • Executed high-level and low-level design strategies to meet project requirements.
  • Developed efficient T-SQL programming solutions for data manipulation and retrieval.

Education

MCA - Master of Computer Applications

Visveswaraya Technological University
Bangalore, India
01.2004

BSC - Bachelors in Computer Science

Bharathiar University
Coimbatore, India
01.2001

Skills

  • Business Analysis
  • Product Owner
  • Data Analysis & Visualization (SQL, Power BI)
  • Requirements Gathering & Documentation
  • SDLC
  • Agile/Scrum methodologies
  • Customer Support & Operations
  • Process Improvement
  • Expertise in Functional & Technical modules of Construction ERP
  • Jira
  • Workflow
  • Statistical reporting analysis and documentation
  • ERP Support & Solutions
  • Application & Technical Support
  • Team Management & Leadership
  • Client Management
  • SLA & CRM Management
  • Azure AD
  • MS SQL Server
  • Linux Shell Scripts
  • T-SQL
  • Reporting tools
  • SSIS
  • Data warehousing and BI
  • Data transformation and ETL
  • DBA
  • MS Office 365
  • Postfix
  • Team Collaboration & Leadership
  • Communication & Stakeholder Management
  • Problem-Solving & Critical Thinking
  • Multitasking and Quick learning skills
  • Adaptability & Attention to Detail
  • User story development
  • Technical troubleshooting
  • Scripting languages
  • Disaster recovery
  • Application upgrades
  • Ticket management
  • Team collaboration
  • Adaptability and flexibility

Certification

  • CSPO (Certified Scrum Product Owner), Scrum Alliance
  • CBAP Certification, IIBA
  • ITIL Foundation Certificate in IT Service Management, 9980045065177854
  • SQL Server DBA – Database administration training
  • Progress DBA – database administration training
  • HIPAA Awareness on Healthcare domain USAA

References

Available upon request.

Timeline

Application Support Analyst

Hamilton City Council
09.2024 - 01.2025

Senior Consultant/Product Owner

COINS ME (The Access Group)
05.2017 - 03.2024

Tech Lead/Business Analyst

COINS ME–Dubai (The Access Group)
08.2015 - 05.2017

Senior Software Engineer/Team Leader

IBM INDIA PVT.LTD
08.2010 - 07.2015

Senior Associate

Emids Technologies Pvt Ltd
04.2007 - 08.2010

Database Programmer

Mopat Business Solutions
10.2005 - 04.2007

MCA - Master of Computer Applications

Visveswaraya Technological University

BSC - Bachelors in Computer Science

Bharathiar University

Similar Profiles

CREATE PROFILE
Prashant Thomas