Prashant Tiwari
Sydney,Australia
Summary
Highly motivated and results-oriented Hospitality Manager with 13+ years of experience in exceeding guest expectations and driving profitability in diverse food and beverage environments. Proven ability to lead and develop teams, streamline operations, and implement innovative strategies to achieve revenue growth and cost optimization. Skilled in menu development, event planning, budget management, and fostering a positive customer service culture.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
32 Miles Indian Restaurant
Sydney, Australia
11.2023 - Current
- Hit the ground running with the launch of 32 Miles Indian Restaurant in Sydney, establishing a strong foothold in the competitive market
- Positioned 32 Miles Indian Restaurant, Sydney, as a leading destination for authentic Indian cuisine, attracting a strong customer base from launch
- Led pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety, and revenue generation strategies
- Managed financial performance, including cost of sales, staffing, budget development, and financial analysis
- Maintained optimal inventory levels and participated in monthly inventory procedures.
Food and Beverage Manager
ibis New Delhi Aerocity
Delhi, India
08.2022 - 11.2023
- Managed all financial aspects of operations, including cost of sales, staffing, budgeting, and financial reporting
- Led human resources activities, including staff development, performance management, and adherence to company procedures
- Optimized inventory control through daily management and participation in monthly procedures
- Developed and implemented new food concepts, resulting in a significant reduction in food cost (28% to 26%) and payroll cost (20% to 18%)
- Established waste control policies to ensure profitable operations
- Exceeded year-to-date revenue forecasts in all areas by 10%
Banquet and Bar Manager (F&B Head)
Grand Mercure Bengaluru at Gopalan Mall
Bengaluru, India
12.2019 - 07.2022
- Oversaw the daily operations of all F&B outlets, including the all-day dining restaurant, bar, in-room dining, and banquets
- Spearheaded pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety, and revenue generation strategies
- Implemented cost-saving measures through efficient budget allocation and introduced a cloud kitchen concept
- Successfully launched all F&B outlets and spearheaded the development and launch of the hotel's beverage menu
- Increased F&B revenue during the pandemic by hosting bespoke events.
Restaurant and IRD Manager
Swissotel Kolkata
Kolkata, India
12.2017 - 12.2019
- Transformed the all-day dining restaurant by rebranding its image, resulting in a 55% increase in sales, positive media reviews, and a 200% rise in repeat business from local guests
- Implemented a mandatory customer service training program, leading to a boost in guest satisfaction scores from 89% to 95%
- Enhanced operational efficiency, service sequence, and order fulfillment, achieving a 19% increase in daily covers served without additional staffing costs
- Revamped room service operations, increasing profitability by 7% through streamlined menus and strategic service offerings
- Improved employee satisfaction by 23% and reduced staff turnover by 50% via recognition and accountability programs
- Collaborated with the beverage manager to create successful beverage and appetizer menus, doubling beverage revenue within two months
- Reduced food costs by 8% by identifying and addressing inventory issues
- Partnered with hotel management and corporate representatives to plan and execute a major kitchen renovation, resulting in an 18% increase in efficiency.
Butler and Conference Manager
Taj Santacruz
Mumbai, India
02.2016 - 12.2017
- Managed budgets, forecasted revenues, and led a team of 30 associates
- Oversaw the successful launch of butler service and the club lounge
- Partnered with the Learning and Development department to establish a growth plan for the team.
Assistant Manager–The Chambers and Italian Restaurant
Taj Coromandel
Chennai, India
01.2016 - 01.2016
- Developed and implemented budgets, contributing to cost reduction
- Collaborated with Learning and Development to ensure employee growth plans
- Conducted market research to identify trends and introduced new event management products, exceeding guest expectations
Management Trainee & Assistant Restaurant Manager (Butler Service)
SantacruzTaj Coromandel
Chennai, India
06.2011 - 12.2013
- Joined the company as a management trainee and got promoted to the position of Assistant Manager
- Handled day to day operation and was involved in generating new markets.
Intern
Cyberview Resort and Spa
Cyberjaya, Malaysia
11.2009 - 03.2010
- Completed 20 weeks of Industrial Exposure Training from Cyberview Resort & Spa, Cyberjaya, Malaysia from November 2009 - March 2010.
Education
BSc in Hospitality and Hotel Administration -
Institute of Hotel Management
12.2011
Skills
- Menu & Beverage Strategy: Develop and enhance food and beverage menus to optimize profitability and guest satisfaction
- Cost Control & Budgeting: Analyze budgets, implement cost-saving measures, and ensure profitability through effective financial planning
- Sales & Event Management: Drive revenue growth through strategic marketing initiatives and successful event planning execution
- Team Leadership & Development: Foster a positive work environment, lead and develop teams to achieve goals, and implement effective training programs
- Operational Excellence: Streamline operations, improve efficiency, and implement innovative strategies to enhance guest experiences
Timeline
Restaurant Manager
32 Miles Indian Restaurant
11.2023 - Current
Food and Beverage Manager
ibis New Delhi Aerocity
08.2022 - 11.2023
Banquet and Bar Manager (F&B Head)
Grand Mercure Bengaluru at Gopalan Mall
12.2019 - 07.2022
Restaurant and IRD Manager
Swissotel Kolkata
12.2017 - 12.2019
Butler and Conference Manager
Taj Santacruz
02.2016 - 12.2017
Assistant Manager–The Chambers and Italian Restaurant
Taj Coromandel
01.2016 - 01.2016
Management Trainee & Assistant Restaurant Manager (Butler Service)
SantacruzTaj Coromandel
06.2011 - 12.2013
Intern
Cyberview Resort and Spa
11.2009 - 03.2010
BSc in Hospitality and Hotel Administration -
Institute of Hotel Management
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