Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Prashanth Duggyala

Perth,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Assistant Customer Service Department Manager

woolworths
Canberra, Act
04.2023 - 11.2023
  • Analyzed customer feedback data to identify areas of improvement in customer service processes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Trained new hires on customer service policies, procedures and best practices.
  • Coordinated with other departments to ensure customers' inquiries were handled efficiently and effectively.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Supervisor

Woolworths
Tuggernong, Canberra
08.2021 - 04.2023
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Masters - Information Technoogy

Central Queensland Univeristy
Melbourne, VIC
06-2020

Skills

  • Quality Assurance
  • Complaint Resolution
  • Service Delivery Optimization
  • Call Center Operations
  • Data Validation
  • SQL
  • Software Development Life Cycle (SDLC)
  • Python Programming
  • Microsoft Access

References

References available upon request.

Timeline

Assistant Customer Service Department Manager

woolworths
04.2023 - 11.2023

Customer Service Supervisor

Woolworths
08.2021 - 04.2023

Masters - Information Technoogy

Central Queensland Univeristy

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Prashanth Duggyala