Prashanth Duggyala
Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Assistant Customer Service Department Manager
woolworths
Canberra, Act
04.2023 - 11.2023
- Analyzed customer feedback data to identify areas of improvement in customer service processes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Trained new hires on customer service policies, procedures and best practices.
- Coordinated with other departments to ensure customers' inquiries were handled efficiently and effectively.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Supervisor
Woolworths
Tuggernong, Canberra
08.2021 - 04.2023
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Masters - Information Technoogy
Central Queensland Univeristy
Melbourne, VIC06-2020
Skills
- Quality Assurance
- Complaint Resolution
- Service Delivery Optimization
- Call Center Operations
- Data Validation
- SQL
- Software Development Life Cycle (SDLC)
- Python Programming
- Microsoft Access
References
References available upon request.
Timeline
Assistant Customer Service Department Manager
woolworths
04.2023 - 11.2023
Customer Service Supervisor
Woolworths
08.2021 - 04.2023
Masters - Information Technoogy
Central Queensland Univeristy
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