Prashanth Kumar Gudiboyina
Melbourne,Australia
Summary
Customer Service Professional with 4+ years of experience in client communications, issue resolution, and relationship management. Skilled in troubleshooting, delivering technical support, and managing customer inquiries with efficiency and professionalism. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with Windows operating systems. Recognized for strong problem-solving abilities, conflict resolution, and delivering tailored solutions to enhance customer satisfaction. A reliable team player with excellent communication, adaptability and a commitment to optimizing service delivery and client retention.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
Colombos Patisserie
04.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated pallet jacks and other warehouse equipment to move goods quickly and safely.
- Cleaned and maintained warehouse in compliance with safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
Customer Service Representative
Inventurus Knowledge Solutions
02.2020 - 04.2022
- Customer Inquiries: Assisted customers in resolving denied claims, providing clear explanations and timely solutions
- Communication: Led weekly client calls to discuss account updates and address concerns, ensuring compliance with company standards
- Problem Resolution: Identified root causes for claims rejections, coordinated with internal teams, and followed up for swift approvals
- Reporting: Prepared accurate daily and weekly reports tracking client interactions and payment statuses for management review
Customer Support Associate
Genpact
11.2018 - 02.2020
- Customer Communication: Engaged with clients to clarify payment statuses, offering detailed explanations on denied or pending claims
- Payment Management: Resolved discrepancies in payments, including short payments and overpayments, ensuring accurate billing
- Follow-Up: Maintained continuous client engagement via phone and email to address outstanding issues and ensure timely resolutions
- Report Generation: Generated comprehensive reports on client interactions, accounts receivable status, and pending payments for internal review
Education
Master of Networking -
Melbourne Institute of Technology
Melbourne, VIC10.2024
Bachelor of Technology - Computer Science Engineering
NNRG, JNTU-H
05.2017
Skills
- Customer Service Excellence: Strong communication and active listening skills with a focus on customer satisfaction, retention, and swift problem resolution
- Technical Proficiency: Advanced in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with Windows7 to Windows10 operating systems
- Client Relationship Management: Skilled in using CRM software to manage client accounts and resolve complex issues through proactive follow-up
- Service Delivery: Proficient in handling customer inquiries, providing technical support, and delivering solutions promptly to meet customer expectations
- Interpersonal Skills: Demonstrates empathy, patience, and adaptability when interacting with a diverse customer base
- Multitasking & Time Management: Capable of managing multiple tasks, prioritizing workload, and meeting tight deadlines in fast-paced environments
Disclaimer
I am eager to bring my extensive customer service experience, problem-solving abilities, and technical skills to a dynamic team. I look forward to contributing to the success of your organization and ensuring a high standard of service delivery. Prashanth Kumar Gudiboyina
Timeline
Warehouse Assistant
Colombos Patisserie
04.2024 - Current
Customer Service Representative
Inventurus Knowledge Solutions
02.2020 - 04.2022
Customer Support Associate
Genpact
11.2018 - 02.2020
Bachelor of Technology - Computer Science Engineering
NNRG, JNTU-H
Master of Networking -
Melbourne Institute of Technology
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