Prashanth Naraharishetty
Geelong,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Probe
03.2021 - 11.2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Professional Year Program
The William Light Institute
Melbourne, VIC09.2021
Masters of Networking - Computer Networking
Melbourne Institute of Technology
Melbourne07.2020
Bachelor of Technology - Electronics And Communications Engineering
Vaagdevi College of Engineering
India11.2016
Skills
- Information Verification
- Customer Complaint Resolution
- Complaint Handling
- Delivery Tracking
- Customer Service
- Case Management
- Call Control
- Documentation And Reporting
Timeline
Customer Service Agent
Probe
03.2021 - 11.2023
Professional Year Program
The William Light Institute
Masters of Networking - Computer Networking
Melbourne Institute of Technology
Bachelor of Technology - Electronics And Communications Engineering
Vaagdevi College of Engineering
Similar Profiles
Vilma AiaVilma Aia
Customer Service Specialist at ProbeCustomer Service Specialist at Probe
Tamim AfroozTamim Afrooz
Collections Officer at ProbeCollections Officer at Probe
Samatar AhmedSamatar Ahmed
Customer Service Agent at ProbeCustomer Service Agent at Probe
Aileen RevinaAileen Revina
Concierge Specialist at ProbeConcierge Specialist at Probe
ZAINAB SHERZADZAINAB SHERZAD
STORE MANAGER at LovisaSTORE MANAGER at Lovisa