Prashanthan (Prash) Sivapragasam
Sydney
Summary
Dedicated banking professional with a proven track record of delivering exceptional customer service and adeptly managing a range of banking transactions. Known for fostering a positive team environment by collaborating with tellers, managers, and colleagues to meet and exceed customer needs. Demonstrated expertise in account management, transaction processing, and cross-selling financial products.
In addition to my banking experience, I bring a strong background in security, showcasing my skills in conducting thorough building patrols, maintaining vigilant surveillance, and ensuring the security of entrances and exits. Proficient in report writing, record updating, and effectively managing multiple tasks within fast-paced environments.
Currently seeking a full-time position that offers professional challenges and allows me to leverage my diverse skill set to contribute effectively to a dynamic team. My commitment to excellence, keen attention to detail, and ability to thrive in high-pressure situations make me a valuable asset in both banking and security roles.
Overview
3
3
years of professional experience
Work History
Security Guard
Dark Haus & Wilson Security
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Banking Specialist
Commonwealth Bank
05.2022 - Current
- Perform Interviews and process applications for Personal Loans, credit cards POA's, FMO's PEXA transfers and other financial products
- Proactively call customers to build rapport and invite them into branch to perform Financial Health Checks
- Identified customer desires and goals through needs-based sales tactics.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Opened new accounts and made changes to existing accounts.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Build Personal Connection with customers through meaningful conversations
Customer Service Representative
Commonwealth Bank
12.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Sales Assistant
JD SPORTS
10.2020 - 04.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Assisted customers with prompt and polite support in-person and via telephone.
- Conferred with customers to understand needs and make targeted Product recommendations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Education
No Degree - National Security Studies
NSW SECURITY LICENCE
NSW POLICE FORCE10.2022
Diploma of Commerce
Macquarie University
Sydney, NSW06.2020
High School Diploma -
Elizabeth Macarthur High School
Narellan, NSW09.2018
Skills
- Document Preparation
- Security procedures knowledge
- Work ethic
- Verbal and written communication
- Client Satisfaction
- Fast Learner
- Responsible and reliable
- Excellent work ethic
- Fraud Prevention and Detection
- Risk Mitigation
- Customer Relations
- Banking Standards
Accomplishments
- 3 Quarterly Awards for Outstanding Contribution for Commonwealth Bank in 2 years working for the company
- Collaborated with team of 15 in the development of Securing a busy nightclub.
- Played Sports at NSW level
- Player of the year for Camden District Cricket Association (2 Years)
References
Commonwealth Bank-
Mohammad Chowdhury (Branch Manager)
0432683025
JD Sports-
Sara (Store Manager)
0475 266 500
Ali Aliawy (Dark Haus)
0435864726
Timeline
Security Guard
Dark Haus & Wilson Security
09.2022 - Current
Banking Specialist
Commonwealth Bank
05.2022 - Current
Customer Service Representative
Commonwealth Bank
12.2021 - 04.2022
Sales Assistant
JD SPORTS
10.2020 - 04.2022
No Degree - National Security Studies
NSW SECURITY LICENCE
Diploma of Commerce
Macquarie University
High School Diploma -
Elizabeth Macarthur High School
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