Prashanth Sivraman
Parramatta,NSW
Summary
Experienced Resourceful Lead Associate with a strong track record of completing tasks efficiently and with high productivity. Skilled in team leadership, process optimization, and project management. Committed to driving success and achieving goals in any professional setting.
Overview
17
17
years of professional experience
Work History
Lead Associate – Operations
WNS Global Services (P) Ltd
07.2021 - 08.2024
- Responsible for managing and enhancing the Research & Analytics process as a PMO.
- Implemented a project management framework and enforced compliance standards, resulting in effective change management and governance.
- Reported on P&L projections, Revenue Forecasting System report, and Billing inputs while managing vendor invoicing.
- Handled the entire employee onboarding and offboarding process, maintaining efficiency across various geographical locations.
Senior Associate – Training and Operations
WNS Global Services (P) Ltd
08.2015 - 06.2021
- Prepared OGM Dashboards for Fortnightly and Weekly Governance Meetings.
- Managed to extract and allocate raw data for weekly and Fortnightly reports.
- Conducted orientation sessions to train new joiners in the process.
Senior Associate
WNS Global Services (P) Ltd
02.2015 - 07.2015
- Executed tasks pertaining to the resolution of Single Vehicle Accident claims.
- Managed both outbound and inbound calls to provide real-time repair status updates to repairers and third-party insured.
Senior Credit Controller
WNS Global Services (P) Ltd
08.2011 - 09.2014
- Managed account reconciliation, payment allocation, and broker query resolution. Conducted outbound calls to brokers to ensure timely payments.
Senior Associate
WNS Global Services (P) Ltd
06.2007 - 08.2011
- Delivered exceptional customer service for US Avon Cosmetic products while placing orders on behalf of District Sales Managers in the US.
- Mentored new team members to enhance call handling quality.
Education
Skills
- Excel spreadsheets
- Time Management
- Business Administration
- Project Planning
- Administrative Support
- Support Services
- Client Relationship Management
Timeline
Lead Associate – Operations
WNS Global Services (P) Ltd
07.2021 - 08.2024
Senior Associate – Training and Operations
WNS Global Services (P) Ltd
08.2015 - 06.2021
Senior Associate
WNS Global Services (P) Ltd
02.2015 - 07.2015
Senior Credit Controller
WNS Global Services (P) Ltd
08.2011 - 09.2014
Senior Associate
WNS Global Services (P) Ltd
06.2007 - 08.2011
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