Summary
Overview
Work History
Education
Skills
Technology Proficiencies
Projects
Websites
References
Timeline
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Prashant Adhikari

Strathfield,NSW

Summary

Detail-oriented and highly skilled IT professional with over 2 years of experience in managing and maintaining IT infrastructure, ensuring network security, and providing technical support. Proven expertise in Windows and Linux environments, cloud computing, virtualization, and network management. Strong problem-solving abilities and excellent communication skills. Dedicated to continuous learning and professional development.

Overview

2
2
years of professional experience

Work History

IT Service Desk Analyst

Liquor Marketing Group
North Ryde, NSW
03.2023 - Current
  • Delivery of IT support services to all employees working across Australian sites.
  • Part of the incident response team with primary responsibility to alert CIRT of an incident and executing pre-defined playbooks.
  • Manage and maintain a complex IT infrastructure, including servers, network devices, and workstations.
  • Configure and manage Windows Server and Linux-based systems, ensuring optimal performance and uptime.
  • Support the implementation of security protocols and procedures.
  • Oversee backup and disaster recovery processes, ensuring data availability and integrity.
  • Implement and manage virtualization environments using AWS workspace.
  • Collaborate with IT and other departments.
  • Deploy software packages and company apps via Microsoft Intune.
  • Maintain and troubleshoot of Finance ERP system- Microsoft Navision
  • Document system configurations and procedures for reference and troubleshooting.

IT Help Desk

Clark Equipment
Hornsby, NSW
01.2022 - 03.2023
  • Ensured all the incidents and requests logged to service desk are resolved with in specific timeframe.
  • Provide friendly, understandable, one-on one end-user problem resolution over the phone, email, and in person
  • Supported more than 100+ PCs assembly and hardware troubleshooting
  • Assisted trouble shooting of network issues, system issues, OS installation and upgrades and setting up Active Directory
  • Deployed and supported desktops/Laptops, phone system, video conferencing and various wireless and wired device
  • Maintained and monitored IBM As/400.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Performed routine maintenance and updates on IT equipment.
  • Created documents for the end-user frequently-asked-questions (FAQs) and knowledgebase.

Education

Bachelors - Information Technology (Networking)

Kent Institute Australia
03.2022

Certificate III And IV - Information, Digital Media & Technology

TAFE NSW
07.2018

Skills

  • Microsoft Active Directory Management
  • Office 365 Admin
  • Mimecast
  • AWS- most services
  • CommVault/ Metallic
  • Microsoft Azure
  • Microsoft Exchange
  • Microsoft Intune
  • Help Desk Support
  • Cloudflare
  • Data Backup and Recovery
  • Teamwork and Collaboration

Technology Proficiencies

  • Hardware and Networking : LAN, WAN, WI-FI, TCP/IP, DHCP, DNS
  • Operating systems: Windows 10/11, Servers 2016,2019
  • Desktop Applications: MS Office Suite, VMware, VirtualBox, Cisco Packet Tracer, Hyper-V
  • Ticketing Systems: Zendesk, Jira Service Management, Spiceworks
  • Remote/Shadowing: Team Viewer, Remote Desktop Connection
  • Security Windows: Firewall, Microsoft Defender, Sophos, VPN
  • Other Skills: Technical training, Troubleshooting printers, Mobile devices,and familiarity with Salesforce ,Mac OS and Linux systems

Projects

  • Built a company website using Wordpress.
  • Migration of Ticketing system from Zendesk to Jira.
  • Collaboration on building supplier portal using SharePoint.

Websites

References

References available upon request.

Timeline

IT Service Desk Analyst

Liquor Marketing Group
03.2023 - Current

IT Help Desk

Clark Equipment
01.2022 - 03.2023

Bachelors - Information Technology (Networking)

Kent Institute Australia

Certificate III And IV - Information, Digital Media & Technology

TAFE NSW

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Prashant Adhikari