Prashansha Karki

• Maintaining accurate funding and client information in management systems and assisting with balance sheet reconciliations
• Processing NDIS funding claims and reconciling payments in line with NDIS Practice Standards and the Quality and Safeguarding Framework
• Conducting daily reconciliations of payments, refunds, and financial transactions for accuracy and compliance
• Processing daily payments to vendors and maintaining strong vendor relationships
• Overseeing financial aspects of NDIS plans and providing plan management advice to participants and stakeholders
• Communicating with participants, providers, and internal teams to resolve financial queries and support high-quality plan management services
• Coordinating with internal departments to resolve financial discrepancies and improve operational workflows
• Preparing and analysing financial and management reports to inform business decision-making
• Enhancing financial documentation and reporting processes to streamline operations and improve efficiency
• Providing backup support for accounts payable, receivable, and payroll functions as needed

• Processed, coded, and verified invoices for 500+ NDIS providers and vendors, ensuring timely and accurate payments.
• Ensured all payments adhered to NDIS guidelines, internal controls, and fraud prevention protocols.
• Reconciled supplier statements and aged creditor balances, promptly resolving discrepancies.
• Liaised with providers, participants, and internal teams to resolve payment issues and deliver excellent service.
• Utilized Xero, MYOB, PRODA Planability and MS Excel to streamline invoice processing and reporting, reducing manual errors.
• Supported and trained new team members, contributing to a collaborative and efficient finance team
• Implemented improved procedures for payment processing, contributing to increased data accuracy and efficiency.

• Processed large volumes of participant and provider data with high accuracy, supporting audit readiness.
• Processed over 1000 invoices per month with 100% accuracy during peak periods.
• Improved invoice processing turnaround by 20% through workflow optimization and automation.
• Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.

• Handled check-ins, reservations, guest inquiries, and account management with professionalism and efficiency
• Built a reputation for upselling, attention to detail, and exceeding guest expectations
• Resolved guest concerns promptly, ensuring a positive experience throughout their stay
• Coordinated with housekeeping and other departments to timely fulfill special requests
• Managed high call volumes with excellent phone etiquette and strong communication skills

• Trained new team members and maintained high service standards.
• Worked closely with kitchen and front office teams for timely order delivery.
• Supervised a team of 12, managed staff rosters, and ensured smooth daily operations.
• Oversaw inventory management and maintained service

quality through regular checks and team feedback

• Provided high-quality in-room dining service,

contributing to positive guest feedback and satisfaction.

• Efficiently managed meal orders and delivery, ensuring

timely and accurate service