Prashil Gounder

• Microsoft 365 suite installation (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive) on customer device. Managing subscriptions and administration using Microsoft Admin Center.
• Testing cloud computing solutions on Azure and AWS platforms. Deployed virtual machines (VMs) and storage solutions. Currently pursuing certification as Solution Architect.

Experience

• Spearheaded the configuration, monitoring, and troubleshooting of Fixed Voice (NGN Network) and Data (ADSL, VDSL, & GPON Fiber Access Nodes) Network elements.
• Proficiently configured and managed SIP trunk and ISDN configurations, ensuring seamless communication and optimal performance within the network infrastructure.
• Orchestrated configuration of routers with diverse protocols including PPPoE, IPoE, Bridge, DHCP, Static, OSPF, and switches with VLAN configurations, ensuring seamless network connectivity between customers and telecom ISP.
• Architected cloud PBX SAAS service for clients, conducting impactful presentations, demos, trials, and final solution implementation.
• Provided day-to-day operational support, adeptly managing trouble tickets and new provisioning orders via the OSS platform.
• Led continuous improvement initiatives on the cloud PBX platform, managing projects like WebEx for Broad Works, reporting, and analytics for Broad Works.
• Implemented cutting-edge fraud detection security tools for CPBX users and DNS servers for the cloud PBX endpoints (IP Phones) to fortify security.
• Administered Linux server platforms, efficiently managing server backups and executing task automation using bash scripts.
• Established and managed private DNS and SFTP servers for BroadSoft VPN customers, ensuring secure data transfer and access.
• Automated report generation using Python for the ACS remote management server, enhancing operational efficiency.
• Maintained access system nodes, ensuring strict adherence to KPIs and SLAs.
• Implemented redundancy measures and effective escalation processes for network elements, minimizing downtime and ensuring seamless operations.
• Identified and optimized system areas to enhance performance, driving continuous improvement efforts.
• Executed network element installations and upgrades according to the Network planning team's specifications, meeting quality assurance targets punctually.

Key Achievements

• Seconded to fill in for Team Leader whilst on annual or sick leave.
• Outstanding performer with > 90% performance review scores.
• Given responsibility to train engineers and graduate engineers.
• Nominated as the employee of the month.
• Earned customer trust 100% and increased sales by 80% with presentations, demo and trails customized for clients.
• Ease and save 50% of time with python automation.
• Achieve reporting and analytics product as an add-on by creating sftp server and automated scripts to manage CDR.

Experience

• Proactively maintained Fixed Voice & Data Network Elements to ensure smooth operation.
• Introduced a new CPE supplier, onboarded, and tested CPE within a week, resolving the shortage issue within a month.
• Managed the project implementation of an ACS server for remote modem and ONT management via TR069 protocol.
• Managed and maintained CCTV and ACS solutions for optimal performance.
• Conducted POC for xDSL modems and GPON ONTs, implementing Zero Touch Provisioning via ACS remote management.
• Developed policies for modem/ONT auto-provisioning, monitored CRC errors for proactive maintenance, and maintained hardware and software inventories.
• Ensured availability of critical Fixed Voice & Data Network spares and updated inventory regularly.
• Enforced compliance with OHS regulations, equipment specs, work scope, and Telecom standards for new services, products, and activities.
• Identified areas for service and process improvement, providing recommendations for changes.
• Ensured timely availability of Fixed Voice & Data Network reports for informed decision-making.
• Assisted in supervisory, development, and training of subordinates to maintain a skilled workforce.
• Collaborated with the planning team to strategize and plan Fixed Voice & Data Network initiatives in the region.

Key Achievements

• Successfully deployed a project for remote management of CPEs, resulting in a 30% reduction in truck roll.
• Achieved 70% elimination of contractor engagement for modem upgrades through zero-touch provisioning and reducing skillful resource requirements in the field by 50%.
• Generated $300k in savings for the company by reducing CPE investment by 75%.

Experience

• Conducted first and second level checks for Fixed Voice and Data faults, ensuring timely resolution.
• Provisioned voice and data network services for customers daily.
• Oversaw the implementation of CCTV surveillance systems for all telecom sites.
• Established remote monitoring and management systems for CCTV sites in NOC, enhancing surveillance capabilities.
• Executed POCs for new xDSL modems and GPON ONTs, providing comprehensive technician training on data solution configurations.
• Collaborated with stakeholders to identify and address network faults and issues effectively.
• Assisted in planning network installations by analyzing customer requirements, plans, manuals, and technical specifications.
• Supported equipment and material procurement, assessed installation sites, and prepared installation diagrams.
• Contributed to corrective and preventive maintenance activities, including troubleshooting, repairs, service testing, backup procedures, health checks, and documentation updates.
• Conducted research on network roadmaps, enhancements, and optimizations, preparing proposal papers for implementation.
• Utilized C++ programming language to import data from a text file and output it in a sorted CSV format.
• Created macros in Microsoft Excel to sort and generate health check reports.

Key Achievements

• Reduced health reporting time by 2 hours daily by using macros.
• Successfully sorted data in readable format for analysis.
• Successfully completed CCTV project, allowing surveillance of remote sites from central NOC and reduced theft significantly.

Experience

• Provided Level 1&2 remote support to corporate customers for PRI and DIA faults.
• Monitored network elements and conducted daily checks on most components.
• Received, logged, and managed client calls via telephone and email.
• Took ownership of user problems, followed up on issue status, and promptly communicated progress.
• Escalated unresolved faults to the infrastructure support/Managed services Team.
• Coordinated with ISPs and arranged external technical support when remote resolution was not feasible.

Key Achievements

• Attained an exceptional resolution rate, consistently surpassing performance targets, and significantly boosting customer satisfaction.
• Earned the highest rating in the Annual Performance Review from the team, reflecting outstanding contributions and dedication to achieving team goals.