Visio
Prashuk Jain
Business Analyst (TOGAF Certified)
Melbourne
Summary
Highly motivated Business Analyst with a passion for service design. Proven ability to translate business needs into actionable roadmaps by leveraging service design methodologies to understand user journeys, identify pain points, and co-create solutions with stakeholders. Extensive experience in application portfolio management, strategic planning, and digital transformation initiatives across diverse industries (government, healthcare, corporate). Skilled in facilitating workshops, analyzing data, and crafting compelling visuals to communicate service design concepts.
Overview
5
5
years of post-secondary education
Work History
Business Analyst
FromHereOn
8 2019 - Current
- Led the creation of service design artifacts like Application Portfolio Models, Business Design Models, and Business Capability Models for various clients.
- Facilitated interactive stakeholder workshops to gather user insights, identify service gaps, and co-create solutions.
- Analyzed current state service landscapes using user research and process mapping to identify improvement opportunities.
- Developed visual roadmaps outlining future state service delivery and technology enablement strategies.
Selected Achievements (Highlighting Service Design):
- Camp Australia: Defined and reviewed the application landscape through workshops, leading to a user-centered roadmap for service improvement.
- Icon Group: Defined the data, application, and technology architecture for a health service, ensuring technology aligns with efficient service delivery.
- Powerhouse Museum: Contributed to classifying future applications and integrations, shaping a visitor-centric digital experience.
- Downer Group: Validated and refined business capability models, aligning services with user needs and business goals.
Education
Master of Science - Business Information Technology
RMIT University
Melbourne 07.2019 - 07.2021
Bachelor of Arts - Philosophy, Politics, And Economics
Amity University
Noida 07.2014 - 07.2017
Skills
- Service Design Thinking
- User Research & Stakeholder Engagement
- Workshop Facilitation (Miro, Canva, MS Teams)
- Business Process Mapping & Analysis
- Application Portfolio Management
- Data Analysis & Visualization
- Strategic Roadmapping
- User Journey Mapping
Affiliations
Digital Mentor
Australian Multicultural Society, Melbourne, 2020 - Present
- Volunteered with the Australian Multicultural Society to provide personalized technology training to senior citizens in their homes.
- Educated and supported seniors in using digital devices, staying updated with technological advancements, and resolving IT-related issues.
- Demonstrated patience, empathy, and effective communication skills to ensure a positive learning experience for senior citizens.
Software
Microsoft Dynamics Nav
Microsoft 365 Dynamics
MYOB
Microsoft Excel
Power BI
Xero
Miro
Canva
MS Teams
One Drive
Sharepoint
Outlook
Skype
Timeline
Master of Science - Business Information Technology
RMIT University
07.2019 - 07.2021
Bachelor of Arts - Philosophy, Politics, And Economics
Amity University
07.2014 - 07.2017
Business Analyst
FromHereOn
8 2019 - Current
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