Prasoon Patel
Summary
Proven problem-solver and adept in Microsoft Excel, I excelled at Australia Post by enhancing mailroom efficiency and customer satisfaction. My quick-learning ability and teamwork led to training new staff and improving inventory management.
I am a self-motivated team player with a creative and inquisitive mindset. Through my previous experiences I have learned valuable skill sets such as problem solving, resource / time management and paying attention to detail. I am currently looking for challenging and dynamic environment where my skills will be utilized, with room to keep learning and growing.
Overview
3
3
years of professional experience
Work History
Mail Officer
Australia Post
11.2023 - Current
- Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
- Collaborated with team members to maintain a well-organized work environment for optimal productivity.
- Provided support during peak mailing seasons ensuring that deadlines were met consistently.
- Conducted regular inventory checks to ensure adequate supplies for smooth operation of the mailroom.
- Trained new employees on company policies, procedures, and best practices for efficient mail handling processes.
- Provided excellent customer service, addressing inquiries regarding mail services, shipping options, and delivery times.
- Operated mail processing machine to sort and package incoming and outgoing mail.
Retail Assistant
Spanos IGA (Supermarket)
08.2022 - 11.2023
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Contributed to inventory management, accurately counting merchandise and submitting data for restocking purposes.
Administrative Assistant
Oskar Enterprise
12.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Computer Applications -
Hemchdracharya North Gujarat University
India05-2022
Skills
- Problem-solving skills
- Handling and sorting mail
- Workplace safety
- Data entry proficiency
- Quick-learning
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Computer skills
- Microsoft Excel
Timeline
Mail Officer
Australia Post
11.2023 - Current
Retail Assistant
Spanos IGA (Supermarket)
08.2022 - 11.2023
Administrative Assistant
Oskar Enterprise
12.2021 - 06.2022
Bachelor of Computer Applications -
Hemchdracharya North Gujarat University
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