Pratap Kumar Sunkara
Telecommunications Engineer
Perth,Western Australia
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of post-secondary education
Work History
IT Technical Support Intern
Builders Academy
Melbourne, VIC
03.2021 - 06.2021
- Worked with high-performing teams in Agile environment.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Resolved Internet and wireless and wired network access problems.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Tested systems to identify root causes to problems and uncover bugs.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Installed application software and upgrades, virus protection, and drivers.
- Supported team needs with research and problem-solving abilities.
Education
Master Of Applied Information Technology - Information Technology
Victoria University
Footscray, VIC 02.2018 - 12.2019
Bachelor Of Technology - Electronics And Communications Engineering
JNTU
Kakinada 09.2012 - 05.2016
Professional Year
Performance Education
Australian Computer Society 06.2020 - 06.2021
Skills
Basic IT support
Timeline
IT Technical Support Intern
Builders Academy
03.2021 - 06.2021
Professional Year
Performance Education
06.2020 - 06.2021
Master Of Applied Information Technology - Information Technology
Victoria University
02.2018 - 12.2019
Bachelor Of Technology - Electronics And Communications Engineering
JNTU
09.2012 - 05.2016
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