PRATEEK BEN

• Directed night operations, focusing on maintaining rigorous safety and security compliance, liaising with emergency services.
• Developed and implemented staff scheduling strategies to maintain efficient night shift operations.
• Conducted hands-on training for new hires, focusing on adherence to operational procedures and effective response to emergency protocols.
• Monitored and evaluated facility conditions, ensuring timely resolution of issues to maintain high levels of guest satisfaction.
• Supervised daily front office activities, ensuring high-quality service and a smooth operational flow for guests.
• Managed check-in and check-out operations to optimize workflow efficiency through effective use of property management systems.
• Guided front desk staff through best practices in customer service and operational procedures to foster a high-quality guest experience.
• Engaged with housekeeping and maintenance teams to swiftly and effectively resolve guest issues, enhancing overall guest satisfaction.
• Performed routine financial audits for front office operations, maintaining accuracy in revenue documentation and adherence to budgetary guidelines.
• Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
• Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.

Managed daily front office tasks to facilitate smooth check-in and check-out experiences. Assisted with reservations and supported guest interactions while collaborating with housekeeping and maintenance teams for timely room readiness. Addressed guest inquiries and resolved issues to improve overall satisfaction.

Accomplishments:

• Fostered positive guest experiences through attentive service and proactive problem-solving to elevate satisfaction scores.
• Leveraged property management system to reduce average check-in and check-out durations through improved procedural workflows.
• Facilitated conflict resolution by effectively addressing and resolving guest complaints with promptness and courtesy.
• Leveraged upselling methods to boost sales of spa services, dining experiences, and room upgrades, significantly contributing to overall revenue.
• Training and Development: Played a key role in training new guest service agents, improving team efficiency and service quality.
• Streamlined front office operations for improved patient flow and reduced wait times.
• Monitored guest feedback closely to identify areas for improvement and implement necessary changes in front office operations.

Achieved recognition for Gold Coast Convention and Exhibition Centre as a leading venue through effective event operations. Delivered seamless and engaging experiences for a wide range of events. Enhanced the center's reputation by consistently hosting exceptional and memorable gatherings.

Accomplishments:

• Contributed to the seamless execution of high-profile events, focusing on meticulous planning to achieve flawless outcomes and earn commendations.
• Nurtured client engagement through effective communication, leading to increased satisfaction and repeat business opportunities.
• Demonstrated proficiency in problem-solving and adaptability, contributing to successful event execution by managing unexpected challenges.
• Cultivated exceptional guest service standards to elevate overall event experiences.
• Introduced innovative event solutions to elevate the center's status as a leading hub for exceptional and memorable events on the Gold Coast.
• Orchestrated events to enhance community engagement, positioning Gold Coast Convention and Exhibition Centre as an essential contributor to the regional cultural and economic landscape.

• Enhanced food and beverage operations within bar section at Star Entertainment Group.
• Redesigned bar environment and improved service standards to attract and retain a larger customer base.
• Conducted market analysis to develop creative drink specials aimed at increasing beverage sales.
• Optimized stock levels through effective inventory management, significantly decreasing wastage and improving resource allocation.
• Facilitated training and mentorship of new staff members to cultivate a cohesive and skilled team.
• Delivered outstanding customer service to support bar operational success, earning recognition for excellence.

• Administered daily accommodation functions at Meriton Suites, focusing on delivering exceptional guest experiences.
• Sustained high accommodation standards to uphold and improve the hotel's positive reputation.
• Assisted in maintaining high guest satisfaction through diligent execution of room cleaning protocols. Supported guest comfort by implementing detail-oriented cleaning practices. Received positive feedback from guests for exceptional room presentation and ambiance.
• Streamlined communication with housekeeping team to guarantee timely room turnover, contributing to improved operational workflows.
• Ensured compliance with safety protocols to maintain a secure work environment.

Achieved remarkable organizational growth over two years through effective leadership. Enhanced team capabilities by proactively identifying and implementing solutions. Elevated food and beverage operations, resulting in superior service quality and increased customer satisfaction.

• Implemented strategies to minimize wastage, contributing to improved profitability.
• Spearheaded development of new menu items, focusing on increasing average customer expenditure.
• Developed and executed training strategies that significantly raised service standards and garnered favorable guest feedback.
• Coordinated logistics and operations for high-profile events, reinforcing hotel’s status as a leader in event catering services.
• Cultivated robust supplier partnerships, negotiated favorable terms, and optimized procurement workflows.

Achieved a seamless guest experience through effective management of front office operations. Resolved guest concerns promptly and optimized check-in/out processes. Enhanced collaboration among teams, resulting in improved service excellence and a boost in positive online reviews.

• Refined guest check-in and check-out processes to minimize wait times and elevate guest satisfaction.
• Managed guest inquiries effectively, ensuring prompt resolutions that contributed to overall satisfaction and loyalty.
• Promoted teamwork among departments to ensure exceptional room readiness and facility management.
• Drove substantial growth in positive online reviews and guest feedback.
• Commended for consistently exceeding guest expectations through superior service delivery.