Prateek Sharma

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Responsible for approving regular payroll submissions for employees.
• Ensure store compliance with health and safety regulations.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Manage to lead a radical customer and employee experience that drive Key Performance Indicators (KPI)to maximize store performance.

· Lead, coach and develop the team.

· Take a team approach to meet sales targets, cost control and rostering requirements.

· Inspire customers through presentation, merchandising and stock management

· Always look to simplify processes and meet audit and compliance standards.

· Care passionately about providing a safe environment for our team and customers.

· Support all departments and provide coaching and guidance

· Bold and act with pace while ensuring quality of service and products.

• Initiated plans to improve customer relations, quality standards and service efficiency.
• Responsible for overseeing the general daily operations of a store.
• Work with management to assess and improve processes and policies .
• Set goals for department and supported employees in meeting expectations.
• Rotated merchandise and displays to feature new products and promotions.
• Established team priorities, maintained schedules and monitored performance.

• To take recently arrived stock or stock previously held in the shop's storeroom and place it in the correct position on the shop's shelves.
• Maintain a professional and high-quality service oriented environment at all times.
• Act as manager on duty for the store in the absence of the Customer Service Manager, dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them.
• Ensure that any gaps in the shelves are filled, but team must also pay attention to the expiry dates on each item.
• Making store presentable for the beginning of the next day.
• Locating night fill team for their respective aisles. Build, coach and mentor new team members to the business.
• Maintaining Security related functions at receiving.
• Working with Store Management to ensure smooth processing of stock from door to department.

• Ensure all employees have been allocated and are undertaking their required duties.
• Ensure the Store is always looking clean and tidy.
• Store cleanliness in general, specifically entrance and carpark bins, cardboard & plastic crushed and back of house left in good shape for next day. Fresh depts pack up neat & professional.
• Opening and/or closing of Store and the security around this process.
• Understand fridge alarms and how to locate and fix.
• Mentor, coach and assist team members in their roles within the business so that their professional and personal goals can be achieved, and the Group’s team becomes a competitive advantage.

• Prepare the store for the upcoming day by cleaning the store.
• Refilling empty shelves ,inspecting retail spaces ,determining what items items to add, sorting and arranging merchandise and reporting it to supervisors.
• Replenishing stock levels and ensuring that the shop floor is up-to-date and ready to receive customers at the trading of trading the next day .

• Filling, merchandising and ticketing grocery department, making it simple for our customers to shop.
• Being available, friendly and helpful, ensuring all customers receive a positive experience.
• Working cooperatively and end to end in a team environment
• Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) to ensure a safe working environment for customers, staff and contractors.