Pratham Chauhan
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
1
1
year of professional experience
Work History
Cashier
King Of Spice
12.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Packer
Scalzo Food Industry
09.2023 - 02.2024
- Arranged items on pallets according to size and weight
- Verified labels for appropriate order numbers and item specifications
- Assembled cartons, crates and containers to prepare for shipping
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Marked and labelled containers with accurate shipping information to prevent delays
Customer Service Representative
Lord Of The Fries
06.2023 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Improved customer service wait times to mitigate complaints
Education
Bachelor of Science - Information Technology
Deakin University
06.2026
High School Diploma -
Shayona International School
04.2022
Skills
- Industry Regulations Knowledge
- Staff Training
- Customer Service
- Paperwork Processing
- Warranty Service
- Research
- Retail Sales Customer Service
- Problem-Solving Abilities
- Order Processing
- Customer Relationship Management (CRM)
- Documentation
- Retail Marketing
- Account Management
- Data Collection
- Product Sales
- Customer Consulting
- Cash Handling
Languages
English
Gujarati
Hindi
Hobbies and Interests
- My hobbies are reading books and working out. Along with this, I also like cooking. While researching the company, I got to know about the in-house gym. Having a gym in the workplace is a great idea as employees can get to know each other better on a casual level apart from their designated roles.
- My favorite hobby is travelling because I love discovering new cities and places around the world. I often save up for months to plan a trip every year. I love friends' trips and family outings but solo travelling brings me the real adventure and thrill to venture into new places all by myself.
Timeline
Cashier
King Of Spice
12.2023 - 05.2024
Packer
Scalzo Food Industry
09.2023 - 02.2024
Customer Service Representative
Lord Of The Fries
06.2023 - 10.2023
Bachelor of Science - Information Technology
Deakin University
High School Diploma -
Shayona International School
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