Pratheesh George
Ripley
Summary
Service-oriented hospitality leader with proven record overseeing efficient operations of health care facilities, Satisfies the residents consistently by directing team members to deliver top-notch service and create memorable experiences. Keeps all paperwork and finances current and compliant with Food safety and Hospitality standards.
Overview
15
15
years of professional experience
Work History
Food Services Manager
St Andrews Private Hospital
05.2023 - Current
- Collaborated with catering kitchen staff to coordinate event menus, table setups and chef itinerary.
- Managed department well under the KPI
- Creating and managing rosters
- Ordering of equipment
- Trained and mentored food service works to achieve maximum team quality and efficiency.
- Passed all council, third party audit & Achieved 5 star
- Achieved great improvement in patient catering, staff managing & cost controlling
- Kept the department compliance under the food safety programme
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Regional Hospitality Manager
Bupa aged care
11.2021 - 05.2023
- Managing hospitality operations of 16 aged care home across 3 states
- Prepared budgets, operating forecasts and weekly reports to track operations and proactively adjust strategies.
- Coached established employees to improve performance against targets.
- Interviewed, selected and trained new staff to bring each person up to companies standards.
- Coordinated the activities of each department to manage efficient daily activities.
- Succeeded in achieving high survey results in all catering, cleaning & laundry departments
- Created and implemented new rosters successfully
- Created implemented new hospitality standards across all homes
- Succeeded in controlling food costs in all homes which had high food costs
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Reduced costs through effective budget management while maintaining exceptional service levels.
Hospitality Service Manager
Carinity Aged care
, QLD
05.2019 - 11.2021
- Managing operations of 12 aged care facilities across QLD
- Managed the activities of each department to manage efficient daily activities.
- Monitored and developed team member performance through supervision and training.
- Overseeing the maintenance of kitchen, cleaning & laundry
- Staff recruiting & training
- Purchasing of all catering, cleaning & laundry equipment
- Ensure hospitality is kept under budget
- Creating new menus
- Monthly, half yearly and yearly audits
- Ensure residents are receiving person centre mode of care in all hospitality areas
Chef Manager
Carinity aged care
09.2018 - 05.2019
- Oversaw menu changes to maintain reputation of restaurant in producing exciting dishes defining exquisite level of cuisine available in city.
- Kept staff working efficiently and productively to achieve total guest satisfaction.
- Reduced waste by [Number]% by improving inventory management and implementing strict portion control standards.
- Kept kitchen clean and organized with easy-to-access ingredients.
- Oversaw team members at each station to verify the consistent and accurate preparation of every dish.
- Interact with residents every day to ensure the quality of the meals are up to the standard
- Ensured the residents are receiving the food as per their nutrition profiles
- Ordering the stock
- Assist with new menu preparations
Sous Chef
Mezzalira Italian restaurant
09.2015 - 08.2018
- Undertaking the preparation of food in large Italian fine dining restaurant
- Demonstrating stock management experience including ordering, stock control and budget target
- Demonstrating a high level of interpersonal communication skills
- Staff training
- Assist with menu planning
- Introducing daily specials
- Maintaining excellent WHS & good hygiene and cleaning standards
Chef
Queensland Hotel
05.2014 - 09.2015
- Undertaking the preparation of food in ala carte style in country Queensland
- Demonstrating stock management experience including ordering stock control and budget targets
- Staff training
- Demonstrating a high level of interpersonal communication skill
- Maintaining excellent WHS and good cleaning standards
Chef & Sous Chef
Irish murphy's
10.2010 - 05.2014
- Undertaking the preparation of food in an Irish & modern Australian kitchen dining restaurant in Canberra.
- Demonstrating stock management experience including ordering, stock control and budget targets.
- Working solo or as part of a team and where applicable communicate needs to my colleagues.
- Demonstrating a high level of interpersonal, communication and customer service skills.
- Maintaining excellent WHS and good hygiene and cleaning standards - both personal and for the kitchen.
- Having the flexibility to work a variety of shifts across breakfast and dinner - 7 days per week.
Education
High School Diploma - Cert III in Commercial Cookery
Shafston School of Hospitality
Brisbane, QLDCert IV - Commercial Cookery
College of Australia
Brisbane, QLDHigh School Diploma - Hospitality Management
Diploma of hospitality Management
Brisbane, QLDHigh School Diploma - Airline Ticketing
SATM School of Airline management
Ernakulam, KeralaBachelor of Arts - Bachelor in World History
Maharajas College
Ernakulam, KeralaHigh School Diploma - Diploma of Air-Condition & Refrigeration Mechanic
Skiltek Institute of Technology
Ernakulam, KeralaTimeline
Food Services Manager
St Andrews Private Hospital
05.2023 - Current
Regional Hospitality Manager
Bupa aged care
11.2021 - 05.2023
Hospitality Service Manager
Carinity Aged care
05.2019 - 11.2021
Chef Manager
Carinity aged care
09.2018 - 05.2019
Sous Chef
Mezzalira Italian restaurant
09.2015 - 08.2018
Chef
Queensland Hotel
05.2014 - 09.2015
Chef & Sous Chef
Irish murphy's
10.2010 - 05.2014
Cert IV - Commercial Cookery
College of Australia
High School Diploma - Hospitality Management
Diploma of hospitality Management
High School Diploma - Airline Ticketing
SATM School of Airline management
High School Diploma - Cert III in Commercial Cookery
Shafston School of Hospitality
Bachelor of Arts - Bachelor in World History
Maharajas College
High School Diploma - Diploma of Air-Condition & Refrigeration Mechanic
Skiltek Institute of Technology
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