Summary
Overview
Work History
Education
Skills
Timeline
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Prathibha Joseph

Summary

Highly driven, detail-oriented, Prince2 certified Program Manager skilled in managing PMO operations and projects in a fast paced environment. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

16
16
years of professional experience

Work History

Program Manager

Amazon Web Services (AWS)
07.2019 - Current
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new PMO initiatives.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Managed and supervised administrative and daily PMO operations
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members on new processes.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Leveraged project management processes and tools to define and execute projects.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Participated in vendor selection and management process for program initiatives.
  • Assisted in organizing and overseeing assignments to drive operational excellence.


Operations Specialist

Genesys
07.2016 - 01.2018
  • Oversaw day-to-day training operations across APJ including schedule panning, resource allocation,billing and invoicing.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Keep up-to-date with the different platforms and tools such as central delivery schedule, Instructor Calendar, various tracking and reporting spreadsheets.
  • Monthly and quarterly billing and invoicing submission to the finance team for customer trainings delivered.
  • Generation of quarterly financial reports and attend review quarterly meetings with the Global team.
  • Assist as required with Accounts Payable and Accounts Receivable functions in regards to procuring and billing inquiries.
  • Successfully managed multiple training projects simultaneously while adhering to deadlines and resource constraints.
  • Established key partnerships both internally and externally that contributed significantly toward achieving sales targets.
  • Maintained database systems to track and analyze operational data.


Markerting Officer

AAMBIANZ CONSULTING SERVICES PTY LTD.
07.2015 - 06.2016
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.
  • Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
  • Created engaging content for email marketing campaigns, increasing open rates and conversions.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Program Associate

Mindtree
06.2013 - 09.2014
  • Developed comprehensive project plans for successful assessment execution and timely completion.
  • Collaborated with cross-functional teams to ensure smooth communication and effective resource allocation.
  • LMS management and prepare monthly learning MIS reports and quarterly learning MIS reports for the entire organization.
  • Prepare monthly, quarterly, half yearly and yearly budget utilization reports.
  • Vendor management.

Consultant Business Acquisition

COALESCE TECHNOLOGIES
12.2011 - 06.2013
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Play a pivotal role in building the company's clientele and maintaining the relationship with the existing ones.
  • Liaise between client and company to help the clients with tech training requirements
  • Perform training need analysis for the client.
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Systems Executive

COGNIZANT TECHNOLOGY SOLUTIONS
11.2007 - 05.2009
  • Optimized system performance by implementing strategic software updates and hardware upgrades.
  • Reduced downtime by proactively monitoring system health and addressing potential issues.
  • Collaborated with cross-functional teams to identify opportunities for systems integration and process improvement.
  • Provided timely technical support, resolving user-reported issues and maintaining high levels of customer satisfaction.

Education

Prince2 Foundation - Project Management

Axelos
London
12.2023

Certificate IV - Training And Assessment

TAFE
Liverpool, NSW
11.2015

Post Graduate Diploma in Management - HR And Finance

St. Joseph’s College of Business Administration
Bangalore
05.2011

Bachelor of Arts - Economics

Bangalore University
Bangalore
05.2007

Skills

  • Operations Management
  • Strategic Planning
  • Vendor Relationship Management
  • Project Management
  • Data Analysis
  • Team Development
  • Stakeholder Communications
  • Multi-Operations Management
  • Stakeholder Management
  • Budgeting and Resource Management
  • Event Planning and Execution

Timeline

Program Manager

Amazon Web Services (AWS)
07.2019 - Current

Operations Specialist

Genesys
07.2016 - 01.2018

Markerting Officer

AAMBIANZ CONSULTING SERVICES PTY LTD.
07.2015 - 06.2016

Program Associate

Mindtree
06.2013 - 09.2014

Consultant Business Acquisition

COALESCE TECHNOLOGIES
12.2011 - 06.2013

Systems Executive

COGNIZANT TECHNOLOGY SOLUTIONS
11.2007 - 05.2009

Prince2 Foundation - Project Management

Axelos

Certificate IV - Training And Assessment

TAFE

Post Graduate Diploma in Management - HR And Finance

St. Joseph’s College of Business Administration

Bachelor of Arts - Economics

Bangalore University

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Prathibha Joseph