Prathibha Shivashankar
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting organisational goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Passport Quality Officer
Department Of Foreign Affairs And Trade
12.2021 - Current
- Improved product quality by implementing thorough processes and updating standard operating procedures.
- Enhanced customer satisfaction by addressing and resolving quality-related issues in a timely manner.
- Reduced errors by conducting regular checks and providing feedback to passport case officers teams for continuous improvement.
- Monitored the performance of quality management systems, using data-driven insights to drive continuous improvement initiatives across the organization.
- Reported problems and concerns to management.
- Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.
- Streamlined quality control processes, resulting in increased efficiency and reduced turnaround time.
Workflow Manager
Australian Passport Office
01.2010 - 01.2021
- Improved workflow efficiency by analyzing and optimizing processes within the department.
- Streamlined communication channels for smoother project management and timely completion.
- Enhanced collaboration among team members with regular meetings and clear task delegation.
- Collaborated with cross-functional teams to identify areas for improvement in existing workflows, resulting in more efficient operations.
- Trained new employees on workflow management best practices, ensuring smooth integration into the team and quick adaptability to their roles.
- Monitored performance metrics to assess the effectiveness of implemented changes, making adjustments as needed for continuous improvement.
- Boosted resource utilization through effective allocation of personnel, technology, and equipment based on project requirements.
- Evaluated emerging technologies relevant to workflow management, making informed recommendations for implementation when appropriate.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Team Manager
Australian Passport Officer
04.2018 - 09.2019
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Coordinated team collaboration to share ideas and build best practices.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Evaluated employee performance on Monthly basis and coached and trained 20 team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Diploma in Computer Science
Overseas04.1994
Skills
- Corrective Action Planning
- Analytical Thinking
- Training and Development
- Data Analysis
- Quality Assurance
- Problem Solving
- Decision Making
- Adaptability
- Time Management
- Teamwork and Collaboration
- Effective Communication
- Project Management
Raising funds for charities by participating in community walks
i have been participating in cancel council charity walks like city to surf and seven bridge walk since 2009 to raise funds for the cancer research. also being Diabetic for 20+ years participated in all fund raising event for Diabetes Australia plus encourage all age group family and friends to be part of the walk.
Timeline
Passport Quality Officer
Department Of Foreign Affairs And Trade
12.2021 - Current
Team Manager
Australian Passport Officer
04.2018 - 09.2019
Workflow Manager
Australian Passport Office
01.2010 - 01.2021
High School Diploma -
Diploma in Computer Science
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