Prathima Kunamalla
Deer Park,VIC
Summary
Dynamic Customer Service Representative at Reliance Fresh, excelling in conflict resolution and client retention. Expertly enhanced customer satisfaction through empathetic complaint resolution and strong product knowledge, fostering loyalty and repeat business. Committed to service improvement and effective sales support, ensuring positive outcomes for both customers and the company.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Reliance Fresh
03.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Masters In Agricultural Sciences - Horticulture Science
SHUATS
Prayagraj, India01.2022
Bachelor Of Agricultural Sciences - Agriculture
Suresh Gyan Vihar University
Jaipur, India01.2020
Skills
- Conflict resolution
- Customer engagement
- Product knowledge
- Client retention
- Service improvement
- Sales support
Timeline
Customer Service Representative
Reliance Fresh
03.2023 - 08.2024
Masters In Agricultural Sciences - Horticulture Science
SHUATS
Bachelor Of Agricultural Sciences - Agriculture
Suresh Gyan Vihar University
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