Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Prathin Soni

Oakleigh South,VIC

Summary

Experienced and self-motivated individual with previous experience in Project Administration, Customer Service and Facility Management. Highly enthusiastic and always up for learning new skills. Permanent Resident of Australia.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Assistant

Century 21 City Dock
Melbourne, VIC
03.2024 - Current
  • Managed multiple listings at once while ensuring accurate record-keeping of all paperwork.
  • Conducted research to identify potential buyers or sellers in the local area.
  • Attended conferences, seminars and workshops related to real estate topics in order to stay abreast of industry changes.
  • Organized open houses and other events to promote properties for sale.
  • Performed administrative tasks such as scheduling appointments, answering phones calls and emails, maintaining databases of contacts and updating social media accounts.
  • Prepared presentations outlining current market conditions for prospective buyers or sellers.
  • Researched comparable properties sold in the area when determining a listing price for a client's home.
  • Created marketing materials including brochures, flyers and advertisements to attract potential buyers or tenants.
  • Advised clients on how best to market their property in order to maximize its value through pricing strategies, staging techniques or renovation advice.
  • Coordinated inspections with contractors, appraisers and inspectors to ensure compliance with regulations.
  • Supported the creation and execution of purchase agreements, leases, and other real estate documents.

Projects Coordinator/Administrative Officer

Engineering Services Group
Strathfield, NSW
05.2022 - 02.2024
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Directed customer inquiries to appropriate department personnel.

Residential Building Concierge

Perfect Property Management
Melbourne, VIC
06.2020 - 12.2021
  • Provided assistance with deliveries, mail distribution, and package pick-up.
  • Assisted with scheduling meeting rooms for resident use when needed.
  • Monitored security cameras and conducted daily rounds of the premises.
  • Managed access control system including issuing keys and keycards to residents.
  • Responded to emergency situations such as fire alarms, medical emergencies.
  • Scheduled appointments for tenants with property management staff members.
  • Inspected common areas regularly for safety hazards or cleanliness issues.
  • Performed administrative duties such as filing documents, answering phones.
  • Maintained accurate records of tenant requests, complaints, and service calls.
  • Updated front desk's concierge book to maintain most relevant visitor information.

Customer Service Representative

Melbourne Racing Club
Melbourne, VIC
06.2019 - 06.2021
  • Greeted guests in a friendly and professional manner.
  • Restocked supplies as needed throughout shift.
  • Performed opening and closing duties as assigned by management.
  • Communicated effectively with team members to ensure smooth operations during peak hours.
  • Received payment from customers and processed transactions accurately.
  • Checked identification for patrons purchasing alcoholic beverages.
  • Provided customer service to ensure guest satisfaction.
  • Assisted guests at check-in, providing information on various services within the premises.

Cleaning Supervisor

Perfect Property Management
Melbourne, VIC
02.2019 - 07.2020
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.

Education

Master of Applied Science - Construction And Infrastructure Management

Swinburne University of Technology
Hawthorn, VIC
12-2019

Bachelor of Engineering - Civil Engineering

Gujarat Technological University
Gujarat, India
06-2017

Skills

  • Administration and Reporting
  • Contracts Administration
  • Compliance controls
  • File documentation
  • Database Management
  • Project Support
  • Quality Management
  • Document Management
  • Proposal Preparation
  • Professional relationship building
  • Contract analysis
  • Telephone Etiquette
  • Verbal and written communication
  • Document Control
  • Interpersonal and written communication
  • Dispute Resolution
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Report Generation
  • Call Management
  • Administrative Support
  • Microsoft Office Suite
  • Sales expertise
  • Complaint Handling
  • Conflict Mediation
  • Customer consulting
  • Computer Proficiency

Certification

  • White Card
  • Cert IV in Real Estate (Ongoing)

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

References

  • Avan Emadi - Project Manager/Director at Engineering Services Group - 0434 560 998
  • Danny Bernard - Project Manager/Director at Engineering Services Group - 0434 561 003
  • Gary Chell - Sales Representative at Century 21 City Dock - 0412 029 184
  • Salonee Shah - Supervisor at Perfect Property Management - 0416 274 247

Timeline

Sales Assistant

Century 21 City Dock
03.2024 - Current

Projects Coordinator/Administrative Officer

Engineering Services Group
05.2022 - 02.2024

Residential Building Concierge

Perfect Property Management
06.2020 - 12.2021

Customer Service Representative

Melbourne Racing Club
06.2019 - 06.2021

Cleaning Supervisor

Perfect Property Management
02.2019 - 07.2020

Master of Applied Science - Construction And Infrastructure Management

Swinburne University of Technology

Bachelor of Engineering - Civil Engineering

Gujarat Technological University

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Prathin Soni