Prathyusha Madipoju
Adelaide,SA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Red Rooster Restaurant
09.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Software Engineer
Pixzel Technology
12.2019 - 03.2023
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Participated in architecture, design and implementation of back-end features using C++, C#, Lua and Python.
Education
Master of Science - Information Technology
Torrens University Australia
Adelaide, SA12.2025
Bachelor of Science - Computer Science
Satavahana University
India09.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint Handling
Certification
- Microsoft Office 365 Fundamentals
- Java Level1
Timeline
Customer Service Representative
Red Rooster Restaurant
09.2023 - 02.2024
Software Engineer
Pixzel Technology
12.2019 - 03.2023
Master of Science - Information Technology
Torrens University Australia
Bachelor of Science - Computer Science
Satavahana University
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