PRATHYUSHA REDDY MALLAREDDY GARI
Melbourne,Australia
Summary
Associate Consultant with 5.6 years of experience specializing in Servicenow development and business analysis within the telecom domain. Proven expertise in developing custom applications, integrations, Implementing ITSM Modules and delivering end-to-end servicenow solutions that align with business objectives. Adept at gathering and analyzing requirements, designing scalable solutions and strong understanding of servicenow best practices, with a focus on optimizing workflows and enhancing user experience.
Overview
5
5
years of professional experience
Work History
DevOps
Telstra
01.2024 - Current
- Involved in Requirement Gathering, Solutioning, Impact analysis
- Translating Complex business requirements into scalable servicenow solutions that streamline operations
- Analyze the whole requirement and provided estimation for the same
- Implemented stories using Client Scripts, UI policies, Business Rules, Script Actions, Script Includes
- Implemented REST integration to integrate with third party applications
- Implemented and worked on workflow driven portal (linked the widgets with workflow activity definitions)
- Implemented and worked on Widgets and Transform Maps
- Acting as a bridge between technical team and business stakeholders, ensuring high-impact outcomes and continuous process improvements
- Involved in investigation, troubleshooting and bug-fixes along with their root cause analysis resulting in quick fixes
- Severity incidents handling ability
- Analysis on system performance and implement code optimizations
- Feature development and deployment into all environments
- Participating in agile ceremonies: Daily Stand-up, story elaboration, retrospective, desk checks
Business Analyst & Servicenow Solution Designer
Telstra
07.2022 - 12.2023
- Engaging with clients requirement gathering
- Organising calls with solution architect
- Engaging third party applications whenever required for solution
- Providing technical requirements in detail and updating every detail in confluence
- Organising Requirement walkthrough to team
- Doing Impacting analysis on the stories and preparing technical solution documents
- Involved in technical solution design calls
- Have been involved in high priority incidents for resolving it
Service Now Developer
Telstra
07.2020 - 07.2022
- Involved in Requirement Gathering, Solutioning, Impact analysis
- Analyze the whole requirement and provided estimation for the same
- Implemented stories using Client Scripts, UI policies, Business Rules, Script Actions, Script Includes
- Implemented REST integration to integrate with third party applications
- Implemented and worked on workflow driven portal (linked the widgets with workflow activity definitions)
- Implemented and worked on Widgets and Transform Maps
- Involved in investigation, troubleshooting and bug-fixes along with their root cause analysis resulting in quick fixes
- SIT defect triage and resolution
- Analysis on system performance and implement code optimizations
- Feature development and deployment into all environments
- Help team resolve technical blockers in feature development
- Participating in agile ceremonies: Daily Stand-up, story elaboration, retrospective, desk checks, showcase
Servicenow Developer
Telstra
03.2020 - 07.2020
- Implemented REST integration to integrate with third party applications
- Implemented and worked on workflow driven portal (linked the widgets with workflow activity definitions)
- Involved in investigation, troubleshooting and bug-fixes along with their root cause analysis resulting in quick fixes
- Analysis on system performance and implement code optimizations
- Feature development and deployment into all environments
- Participating in agile ceremonies: Daily Stand-up, story elaboration, retrospective, desk checks, showcase
Education
Bachelor of Engineering - Information Technology
Sree Vidyanikethan Engineering College
India05-2019
Skills
- Incident
- Problem
- Change
- Knowledge
- Reporting
- Custom Applications
- Service Catalog
- Workflow Design
- Dashboards
- Business Rules
- Client Scripts
- UI Policies
- Script Includes
- UI Actions
- Rest Message
- Scripted Rest APIs
- Third party apps
- Custom Pages
- Widgets
- Widget Scripts
- JavaScript
- HTML
- Import Sets
- Transform Maps
- Notifications
- ACLs
Certifications And Awards
- Certified System Administrator - ServiceNow
- Trained for AGILE & SCRUM Practices under Infosys Training Program
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist - IT Service Management
Timeline
DevOps
Telstra
01.2024 - Current
Business Analyst & Servicenow Solution Designer
Telstra
07.2022 - 12.2023
Service Now Developer
Telstra
07.2020 - 07.2022
Servicenow Developer
Telstra
03.2020 - 07.2020
Bachelor of Engineering - Information Technology
Sree Vidyanikethan Engineering College
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