Pratibha Khadayat
AUBURN,NSW
Summary
Compassionate and qualified Community Services professional with extensive experience in support coordination, case management, and direct client care within NDIS and community environments. Expertise in delivering trauma-informed, person-centered support to individuals with diverse needs, ensuring tailored assistance for each client. Strong advocacy, inter-agency liaison, and program delivery skills enhance the ability to navigate complex service landscapes. Proficient in client documentation, NDIS processes, and culturally responsive service delivery, contributing to improved outcomes for clients and communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Community Services Student – Second Placement
Support Foundation (NDIS Provider)
04.2025 - 06.2025
- Participated in case management, client service including intake assessments, and behavioral support and supervision sessions using person-centered and trauma-informed frameworks.
- Participated in emergency intervention services, referral coordination, family-inclusive case planning, and advocacy.
- Booked and coordinated client appointments with allied health professionals (psychologists, GPs, physios) and community services.
- Referred clients to housing support, anger management programs, and other recommended services.
- Documented client updates, updated NDIS quotes, and applied SMART goals to service coordination and case planning.
- Contributed to culturally safe practice when supporting CALD and Aboriginal clients.
- 200 Hours
Community Services Student – First Placement
Western Sydney Community Centre (WSCC)
08.2024 - 11.2024
- Supported clients by completing housing and Centrelink applications, liaising with government agencies, assisting with data entry and administrative tasks.
- Conducted client intake, case planning, and service navigation in collaboration with supervisors.
- Case notes, service plans, case management, access to financial support and connected clients with relevant community and legal services.
- Provided culturally inclusive, trauma-informed client engagement and participated in community outreach programs.
- 200 Hours
Support Worker (With Team Leader Resposibilities)
Support & Advisory Group Australia(SAGA)/ Previously- Integrated Personal Management( IPM)
12.2022 - 01.2024
- Delivered personal care and emotional support to clients with physical and psychosocial disabilities in a Supported Independent Living (SIL) setting.
- Assisted with NDIS goal planning, daily skill development, and community access in alignment with client care plans.
- Managed stock ordering and supplies, assisted with medication, insulin injections, PEG feeding, and managed behaviours of concern using trauma-informed and person-centred approaches.
- Supported client social participation, appointments, and daily living goals in community and home care settings.
- Documented detailed client progress , case notes, and incident reporting in the NDIS portal in accordance with agency policies and procedures.
- Provided insulin injections, bowel care, PEG feeding, and managed behaviours of concern using trauma-informed and person-centred approaches.
- Led small teams to coordinate client schedules and support worker responsibilities, ensuring continuity of care and compliance with care standards.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided crisis counselings and intervention services to clients in emergency situations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and implemented individualized treatment plans for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Administered assessments to identify clients' needs and establish treatment plans.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in professional development and training opportunities to enhance clinical skills.
- Collaborated with other professionals to plan and coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bachelor of Community Services -
Acknowledge Education
Sydney, NSW07.2025
Certificate III - Individual Support
Cube Institute
Sydney, NSW06.2022
Diploma - General Medicine (Health Assistant)
Farwest School of Medicine
Overseas-Nepal02-2019
Skills
- Case Management & Support Coordination
- NDIS Planning & Service Delivery
- Trauma-Informed & Person-Centred Practice
- Advocacy & Community Engagement
- Behavioural Support & Crisis Intervention
- Computer Skills including Microsoft Office & Excel
- Appointment Scheduling & Documentation
- Cultural Competency & Inclusion
- Strong Communication & Problem Solving
- Current Australian Driver Licence
- Team collaboration
- Time management
- Customer service
- Data entry
Certification
- Working With Children Check (WWCC) – NSW
- National Police Check – 2025
- First Aid & CPR Certificate – 2025
- COVID-19 Vaccination (if required)
Timeline
Community Services Student – Second Placement
Support Foundation (NDIS Provider)
04.2025 - 06.2025
Community Services Student – First Placement
Western Sydney Community Centre (WSCC)
08.2024 - 11.2024
Support Worker (With Team Leader Resposibilities)
Support & Advisory Group Australia(SAGA)/ Previously- Integrated Personal Management( IPM)
12.2022 - 01.2024
Bachelor of Community Services -
Acknowledge Education
Certificate III - Individual Support
Cube Institute
Diploma - General Medicine (Health Assistant)
Farwest School of Medicine
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