Pratibha Vaghasiya
Chadstone,Australia
Summary
A highly motivated Information Technology student with a strong background in technical support and considerable experience in customer service. My goal is to utilize my expertise in Information Technology and project management to enhance Infosys success. I am dedicated to delivering outstanding service and fostering innovative solutions to improve the client experience within the hospitality sector. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
BCI Consolidated Property Services
Chadstone, VIC
10.2022 - Current
- Delivered outstanding customer service in a bustling retail setting
- Facilitated customer inquiries, addressed complaints, and ensured customer satisfaction
- Honed strong communication and interpersonal abilities through daily engagement with a diverse customer base
- Proficiently managed time while concurrently handling various customer service responsibilities
- Assisted in training new team members by sharing best practices and providing guidance on customer interaction strategies
- Coordinated with maintenance and security teams to resolve operational issues and ensure a smooth shopping experience
- Monitored and maintained cleanliness of high-traffic areas to enhance customer comfort and safety
- Handled escalated issues and resolved complex customer complaints with professionalism and empathy
- Utilized problem-solving skills to address unexpected situations and deliver prompt solutions to meet customer needs
- Promoted store services and events, contributing to increased customer engagement and satisfaction
Education
Bachelor of Information Technology - Cybersecurity,Information and Communication Technology Management
Central Queensland University
Melbourne, VIC07-2025
Diploma in Computer Engineering -
LJ Polytechnic
Ahmedabad, India 06-2021
Skills
- Business Analysis & Process Mapping Data Flow Diagrams, User Stories ER Diagrams
- Data Analysis & Visualization Power BI Advanced Microsoft
- Programming & Frameworks HTML CSS JavaScript WordPress
- Enterprise Software & Cloud Computing Google Workspace (G-Suite) Office365 OneDrive
- Databases MySQL MS SQL Server
- Agile & Project Management tools Microsoft Project
Key Competencies
Proficient in communication, adept at articulating technical concepts clearly to individuals without technical expertise.
Professional Attributes
- Keen attention to detail and a dedication to delivering prompt and effective assistance.
- Proficiency in managing a hybrid work setting, effectively integrating remote and in-office responsibilities.
- Dedicated to advancing professional development and enhancing customer service through technological innovation.
References
References will be furnished upon request.
Accomplishments
- Awarded the High-Fi Award twice for outstanding customer service performance at Chadstone Shopping Centre.
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Timeline
Customer Service Representative
BCI Consolidated Property Services
10.2022 - Current
Bachelor of Information Technology - Cybersecurity,Information and Communication Technology Management
Central Queensland University
Diploma in Computer Engineering -
LJ Polytechnic
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