Summary
Overview
Work History
Education
Skills
References
Timeline
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Pratichi Nag

Forest Lake,QLD

Summary

Adaptable and detail-oriented professional with a Bachelor of Science in Biomedical Science and extensive experience in customer service, administrative support, and team coordination. Currently pursuing a Graduate Diploma in Psychology with the aim to become a clinical psychologist. Passionate about mental health and eager to leverage my skills in a dynamic healthcare administration role.

Overview

10
10
years of professional experience

Work History

Banking Consultant

ANZ
08.2022 - Current
  • Managed client interactions, addressed banking needs, and promoted digital solutions
  • Handled teller duties, both physical and electronic transactions
  • Pre-vetted appointments to ensure necessary information was prepared and confirmed
  • Provided technical support for digital banking, including troubleshooting issues with online banking platforms and mobile apps
  • Provided additional support as needed at ANZ Toowong branch.

Complaints Handler

NatWest Group
06.2021 - 03.2022
  • Managed and resolved customer complaints in line with the Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) regulations
  • Maintained best practices to ensure compliance and customer satisfaction
  • Identified trends and suggested process improvements
  • Coordinated with multiple departments to ensure timely resolution of complex issues.

Customer Services & Operations Analyst

NatWest Group
05.2019 - 06.2021
  • Specialised in resolving disputes related to Visa and Mastercard chargeback schemes
  • Participated in initiatives to improve service quality and customer satisfaction
  • Trained new team members on operational procedures and customer service protocols.

Sales Executive

Safetech
01.2018 - 01.2019
  • Scheduled consultations for sales representatives and met monthly sales targets
  • Followed up with promising leads for web design, SEO, and marketing services
  • Maintained client relationships and provided ongoing support.

Corporate Services Manager

Superservice Hardware
01.2014 - 01.2017
  • Managed administrative and operational duties, overhauled inventory system, and liaised with customers and suppliers
  • Performed weekly bank reconciliations and monthly GST/VAT returns
  • Handled invoicing and updated customs register with logistics details
  • Acted as interim administrative and operations manager when required.

Education

Bachelor of Science (Biomedical Science) -

University of Queensland
01.2012

Skills

  • Leadership and Team Management
  • Advanced Communication and Interpersonal Skills
  • Organisational and Multitasking Abilities
  • Client Interaction and Support
  • Appointment Pre-vetting and Coordination
  • Familiarity with Medical Terminology
  • Confidentiality and Professionalism
  • Quick Learning and Adaptability
  • IT Troubleshooting
  • Proficiency in Typing (100 words per minute)

References

  • Cammi Leung, Banking Consultant, ANZ Indooroopilly


Email: cammileung@hotmail.com, cammi.leung@anz.com

Phone: 0413 543 243


Cammi has been a banking consultant at ANZ for 8 years and has closely worked with me, providing valuable support and training across different branches.


  • Dean Parker, Complaints Manager, NatWest Group


Email: dean.parker@rbs.co.uk

Phone: +44 7703 592537


Dean has been with NatWest Group for 10 years and managed the fraud and chargebacks complaints team for about 4 years. He was my manager during my tenure in the complaints handling role.

Timeline

Banking Consultant

ANZ
08.2022 - Current

Complaints Handler

NatWest Group
06.2021 - 03.2022

Customer Services & Operations Analyst

NatWest Group
05.2019 - 06.2021

Sales Executive

Safetech
01.2018 - 01.2019

Corporate Services Manager

Superservice Hardware
01.2014 - 01.2017

Bachelor of Science (Biomedical Science) -

University of Queensland
Pratichi Nag