Pratigya Upreti
Perth,Australia
Summary
- Well-trained Assistant Restaurant Manager promoting 8 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and great customer service.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Olives Italian Restaurant and Cafe
Walter Road, Morley WA
12.2015 - 08.2017
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Restaurant Waiter
Carilley Estate Winery
Herne Hill, WA
09.2017 - 12.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Checked guests' identification before serving alcoholic beverages.
Waitress Supervisor
Woodpeckers Woodfired Restaurant And Cafe
Wexford St, Subiaco WA
01.2018 - 12.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
Self - Employeed
Young Mugs Cafe And Restaurant
Alexander Drive, Ballajura WA
01.2021 - 06.2023
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Trained and motivated employees to perform daily business functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Cafe Manager
Young Mugs Cafe And Restaurant
Alexander Drive, Ballajura 6066
07.2023 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Bar Staff Member
Alexander Bar And Bistro
Perth, WA
08.2023 - 12.2024
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Assistant Restaurant Manager
Woodpeckers Woodfired Restaurant And Cafe
Wexford Street, Subaico WA
01.2024 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Implemented reservation system to streamline seating arrangements and enhance guest experience.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
Education
Certificate III - Cookery
Australian Technical College
Perth, WA05.2019
Certificate IV - Cookery
Australian Technical College
Perth, WA07.2019
Diploma - Hospitality Management
Australian Technical College
Perth, WA09.2019
Advanced Diploma - Educational Leadership And Management
Australian Technical College
Perth, WA07.2020
Skills
- Shift Management
- Employee Scheduling
- Staff Training and Development
- Opening and closing procedures
- Customer Assistance
- Guest Relations
- Restaurant Operations
- Training and mentoring
- POS system knowledge
- Customer Service
- Reliable and Responsible
- Money Handling
- Relationship Building
- Front of House Management
Timeline
Assistant Restaurant Manager
Woodpeckers Woodfired Restaurant And Cafe
01.2024 - Current
Bar Staff Member
Alexander Bar And Bistro
08.2023 - 12.2024
Cafe Manager
Young Mugs Cafe And Restaurant
07.2023 - Current
Self - Employeed
Young Mugs Cafe And Restaurant
01.2021 - 06.2023
Waitress Supervisor
Woodpeckers Woodfired Restaurant And Cafe
01.2018 - 12.2021
Restaurant Waiter
Carilley Estate Winery
09.2017 - 12.2018
Restaurant Manager
Olives Italian Restaurant and Cafe
12.2015 - 08.2017
Certificate III - Cookery
Australian Technical College
Certificate IV - Cookery
Australian Technical College
Diploma - Hospitality Management
Australian Technical College
Advanced Diploma - Educational Leadership And Management
Australian Technical College