Pratik Adhikari
Kogarah,NSW
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Welfare Officer (Internship)
Adventist Development And Relief Agency
10.2022 - 01.2023
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted regular follow-up meetings with clients to assess progress, adjust service plans as needed, and provide ongoing encouragement.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Utilized evidence-based practices to provide effective interventions for clients.
Community Service Worker
Catholic Health Services
08.2022 - 11.2023
- Patrolled assigned zones to look for criminal violations and safety issues.
- Administered and tracked client service payments.
- Evaluated program effectiveness through regular data analysis and made necessary adjustments for continuous improvement.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored and evaluated impact of social services on community.
Senior Customer Service Representative
Sixt Rent A Car
01.2023 - Current
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Trained new personnel regarding company operations, policies and services.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
- Increased efficiency and team productivity by promoting operational best practices.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Bachelor Of Community Services - Community Services
Stotts College
Sydney, NSW01.2023
Skills
- Database Maintenance
- Conflict Management
- Customer Account Management
- Customer Support
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Customer Relations
Timeline
Senior Customer Service Representative
Sixt Rent A Car
01.2023 - Current
Welfare Officer (Internship)
Adventist Development And Relief Agency
10.2022 - 01.2023
Community Service Worker
Catholic Health Services
08.2022 - 11.2023
Bachelor Of Community Services - Community Services
Stotts College
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