Pratik Tiwari
Torrensville,Australia
Summary
Passionate about delivering high-quality IT support and troubleshooting solutions while ensuring seamless system operations. Experienced in incident management, network administration, and IT infrastructure support. Adept at collaborating with diverse teams to optimize technology solutions and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
INFORMATION TECHNOLOGY FIELD ENGINEER
SITA
06.2024 - Current
- Installed and maintained computer hardware, ensuring optimal performance
- Decommissioned and troubleshot hardware issues
- Managed IT warehouse operations and reported to management
- Conducted network maintenance, patching, and firmware upgrades
- Provided technical support via phone, email, and onsite visits
- Installed and configured network hardware, software, and cabling
- Utilized ServiceNow for incident management and problem resolution
NIGHTFILL ASSISTANT MANAGER (RELIEF)
Woolworths
11.2024 - Current
- Supervised night-fill team, ensuring smooth store operations
- Managed product handling, including stock placement and promotions
- Oversaw stocktake routines, resolving discrepancies efficiently
- Assisted customers with inquiries regarding product availability and pricing
- Monitored employee productivity, providing feedback and coaching
- Ensured compliance with company policies and procedures
- Optimized stock levels while maximizing profit margins
AIRCRAFT SUPPORT OFFICER
Regional Express
11.2022 - 08.2024
- Coordinated aircraft dispatch, towing, and repositioning
- Managed ground support equipment operations safely
- Handled freight logistics and baggage sorting
- Provided oversight of aircraft arrivals and departures
- Assisted in training new staff members
FRONT-END DEVELOPER INTERN
S.A I.T Solutions and Trade Concern
01.2024 - 03.2024
- Developed responsive web interfaces using HTML, CSS, and JavaScript
- Enhanced user experience with interactive features and animations
- Collaborated with designers and back-end developers
- Optimized website performance, reducing page load time by 20%
- Contributed to an e-commerce platform, increasing conversions by 15%
SUPERVISOR
Woolworths
10.2021 - 11.2022
- Managed team operations, including cashiers, salespeople, and fillers
- Handled stock management, inventory checks, and promotional setups
- Responded to customer inquiries and resolved concerns efficiently
- Provided coaching and performance feedback to employees
- Ensured compliance with company policies and objectives
NIGHT FILLER
Woolworths
03.2020 - 10.2021
- Assisted customers and team members in product handling
- Performed stocktake and ensured accurate inventory management
- Followed safety procedures and handled perishable goods
- Worked efficiently in freezer storage conditions
Education
Bachelor of Information Technology -
Asia Pacific International College
05.2024
Higher Secondary Education - Computer Science
Global College of Management
01.2019
Skills
- IT Support & Troubleshooting (Hardware & Software)
- Incident Management using ServiceNow
- Patch Management & Structured Cabling
- Network Administration (Routing Protocols, VLAN Setup, Subnetting)
- Wireshark
- TCP/IP Analysis & Network Performance Monitoring
- Google Workspace
- Microsoft Office (Word, Excel, PowerPoint)
- HTML
- CSS
- Python Programming
- Strong Analytical & Problem-Solving Skills
- Customer Service & Communication
- Adaptability & On-Call Support
Timeline
NIGHTFILL ASSISTANT MANAGER (RELIEF)
Woolworths
11.2024 - Current
INFORMATION TECHNOLOGY FIELD ENGINEER
SITA
06.2024 - Current
FRONT-END DEVELOPER INTERN
S.A I.T Solutions and Trade Concern
01.2024 - 03.2024
AIRCRAFT SUPPORT OFFICER
Regional Express
11.2022 - 08.2024
SUPERVISOR
Woolworths
10.2021 - 11.2022
NIGHT FILLER
Woolworths
03.2020 - 10.2021
Higher Secondary Education - Computer Science
Global College of Management
Bachelor of Information Technology -
Asia Pacific International College
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