Dynamic and results-driven professional with a proven ability to deliver strategic solutions and drive impactful business outcomes. Experienced in analysing complex problems, identifying growth opportunities, and implementing data-driven strategies that optimise efficiency and enhance client satisfaction. A recognised leader with a strong foundation in stakeholder engagement, cross-functional collaboration, and operational improvement. Passionate about creating value through innovative thinking and meticulous execution, ready to contribute to the Company's mission of transforming businesses and achieving excellence.
Hi, I’m
Pratik Wagh
Merchant Service Advisor
Melbourne,India
Summary
Overview
2
years of professional experience
Work History
National Australia BankDocklands, VIC
Merchant Services Advisor
03.2024 - Current
Job overview
- Delivered tailored payment solutions to businesses, aligning services with client growth strategies and achieving a 15% increase in portfolio revenue.
- Resolved complex merchant service issues, reducing average handling time to under 540 seconds and enhancing client satisfaction.
- Spearheaded initiatives to streamline onboarding processes, reducing setup time by 20%.
- Analyzed transaction data to identify inefficiencies, recommending and implementing process improvements.
- Presented insights on client behaviour to internal teams, driving service innovation and improved performance.
Scouts Victoria Glen Waverley, VIC
Customer Service Supervisor
10.2023 - 03.2024
Job overview
- Coordinated the Victorian Government’s CDSA project, elevating statewide rankings from 13th to 7th through strategic revenue growth initiatives.
- Conducted training sessions to enhance team productivity and operational accuracy.
- Implemented feedback-driven improvement system, increasing customer retention by 12%.
Darkonc Pvt Ltd. – RemoteRemote
Customer Service Representative
08.2022 - 03.2023
Job overview
- Leveraged customer behavior insights to tailor service offerings, boosting company profits by 30%.
- Resolved client issues efficiently, achieving a 95% customer satisfaction score.
Education
IIT Madras
Advance Certification from Digital Marketing And Analytics
09-2024
University Overview
Deakin University
MBA
03-2022
University Overview
Accomplishments
Accomplishments
- Digital Conversion Champion: Recognized 3X at NAB for exceptional expertise in driving digital adoption and achieving top client conversion rates.
- Strategic Revenue Growth: Successfully planned and executed Scouts Victoria’s CDSA project, increasing statewide revenue by 15%.
- Operational Efficiency: Improved service quality and reduced resolution times across multiple roles through process innovation and effective team collaboration.
Certification
- Certificate in Leadership and Development -International Business Management Institute
Skills
Technical and Analytical Skills
Leadership and Team Management
Client Relationship and Communication SkillsSales and Business Development Skills
Extracurricular and Interpersonal Skills
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsTimeline
Merchant Services Advisor
National Australia Bank
03.2024 - Current
Customer Service Supervisor
Scouts Victoria
10.2023 - 03.2024
Customer Service Representative
Darkonc Pvt Ltd. – Remote
08.2022 - 03.2023
IIT Madras
Advance Certification from Digital Marketing And Analytics
Deakin University
MBA
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