PRATIKA DEWAN
Prestons,NSW
Summary
I have been in the hospitality industry with 10+ years of experience working in various areas from face-to-face customer service to commercial kitchen/catering environment. I moved to the administration field to further my career path. Now working as a detail-oriented Assistant Manager for more than 3 years with a progressive record of accomplishment in leadership roles. Excellent relationship-building, multitasking, and decision-making skills. Motivated to maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Kennards Self Storage
Miranda
01.2021 - Current
- Dealing with customers inquiries on the phone, in person and through email
- Handling customers complaints
- Stock take, receiving and ordering of merchandise
- Performing bank reconciliation
- Preparing and storing of customers information in paper and digital form
- Managing cleanliness of the centre
- Managing and filing of documents in the office.
Food Service Professional
Serco Group plc
Villawood Immigration Detention Centre
01.2017 - 01.2018
- Dealing with detainees on their requirements
- Serving meals to detainees
- Helping chef on the kitchen
- Assisting chef on stock take every end of the month.
Captains Grill Restaurant (St. George Motor boat club)wait Staff/Customer Service
01.2013 - 01.2015
- Welcoming customers
- Taking and serving their orders
- Handling tills
- Receiving calls on the phone for reservations
- Stock take end of the month.
Food & Beverage Professional
David Jones
Market Street
01.2012 - 01.2013
- Welcoming customers
- Taking orders and serving their orders
- Handling tills
- Preparing customers orders in an open kitchen.
Assistant Executive Chef
TAJ Blue Hotel
Woolloomooloo
01.2007 - 01.2012
- Assist Head Chef Manage hotel functions
- Assist in administrative duties.
Education
Advance Diploma - Hospitality Administration And Management
CARRICK INSTITUTE
11-2008
BBA - Hospitality Administration And Management
NATHM
Kathmandu, Nepal01-2002
Skills
- Multi-tasking
- Ability to work under pressure
- Excellent communication
- Problem-solving
- Team Motivation
- Product and Service Knowledge
- Decision making
- Attention to detail
- Ability to perform without supervision
- Customer Relations
- Money Handling
Education Highlights
- Carrick Institute, Sydney, Advance Diploma in Hospitality, 2008-01-01
- Nepal Academy of Tourism and Hotel Management, Nepal, Bachelor in Hotel Management, 2002-01-01
Languages
- Nepali, Native
- English
- Hindi, Professional Working Proficiency
References
References available upon request.
Timeline
Assistant Manager
Kennards Self Storage
01.2021 - Current
Food Service Professional
Serco Group plc
01.2017 - 01.2018
Captains Grill Restaurant (St. George Motor boat club)wait Staff/Customer Service
01.2013 - 01.2015
Food & Beverage Professional
David Jones
01.2012 - 01.2013
Assistant Executive Chef
TAJ Blue Hotel
01.2007 - 01.2012
Advance Diploma - Hospitality Administration And Management
CARRICK INSTITUTE
BBA - Hospitality Administration And Management
NATHM
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