Pratiksha Budhathoki
Merrylands,Australia
Summary
Hardworking and passionate job seeker with Strong organizational skills eager to secure entry-level position. Ready to help team achieve company goal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goal. Demonstrates Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Yarcha Restaurant and Bar
03.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
Sonoma Baking Company
10.2022 - 12.2024
- Scanning and sorting incoming and outgoing stock
- Receiving, stocking and stacking
- Proper packing of stock and loading for delivery
- Developed effective improvement plans in alignment with goals and specifications.
- Developed strong cooperative relationships with coworkers and managers.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Barista/Customer Service/Kitchen Crew
Beans and Brew
11.2023 - 10.2024
- Taking orders to serving customer and cash handling in fast paced environment
- Opening shifts to closing shifts maintaining cleanliness with proper management of stocks everyday
- Maintained clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Kitchen Management and Service Staff
Biwon Restaurant
02.2023 - 12.2023
- Responsible for the preparation of the food items and maintaining equipments with the cleanliness of the surroundings
- Committed to safe food handling, safety and sanitation
- Prepared food with proper safety equipments, tools and recipes with further direction from management
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
IGA
08.2022 - 04.2023
- Helping customers with proper service on checkout and responding quickly to customers inquiries and issues
- Maintaining good relationship with customers and taking care of there needs and helping them for safe and happy service from the organization premises
- Developed employee training programs, leading to improved customer service scores.
- Built lasting relationships with clients through outstanding customer service interactions.
Kitchen Management & Service
678 Korean Restaurant
07.2022 - 02.2023
- Company Overview: Getting experience working in upscale restaurants
- Helping maintain high serving standards and cleanliness
- Used time management and efficient learning methods to meet deadlines
- Worked directly as part of kitchen staff team to ensure quality food to be served to customers
- Getting experience working in upscale restaurants.
Education
Certificate IV - Kitchen Management
Australian International Harbour College
Surry Hills, NSW07.2025
Diploma - Hospitality Management
Australian International Harbour College
Surry Hills, NSW04.2025
Management -
Trinity International College
Nepal06.2021
Skills
- Teamwork
- Leadership
- Problem Solving
- Good Communication
- Active Listening
- Adaptability
- Skills Management
- Time Management
- Customer Service
- Flexibility
- Creativity
Hobbies and Interests
- Always willing and forwarding to learn new stuffs.
- Spending time engaging on learning new things like sports, cooking, using musical instruments and exploring new place to try new food, environment and getting along with nature.
Timeline
Customer Service Representative
Yarcha Restaurant and Bar
03.2024 - 12.2024
Barista/Customer Service/Kitchen Crew
Beans and Brew
11.2023 - 10.2024
Kitchen Management and Service Staff
Biwon Restaurant
02.2023 - 12.2023
Team Member
Sonoma Baking Company
10.2022 - 12.2024
Customer Service
IGA
08.2022 - 04.2023
Kitchen Management & Service
678 Korean Restaurant
07.2022 - 02.2023
Certificate IV - Kitchen Management
Australian International Harbour College
Diploma - Hospitality Management
Australian International Harbour College
Management -
Trinity International College
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