Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pratima Bista

Carlton,NSW,NSW

Summary

Passionate,energetic person with excellent sequence-of-service skills and fast learner also prepared to work extra to ensure all jobs are completed to keep client and business satisfied. I am through in my work and take on challenge's as my personal responsibility. I am willing to increase my skills,knowledge and fully enthusiastic towards my work with a great potential and working capacity.

Overview

1
1
year of professional experience

Work History

Online Personal Shopper

Woolworths Supermarket
11.2022 - 08.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Customer Service Representative

Ole Chicken And Burgers
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

Bachelor of Community Service - Family And Community Services

Acknowledge Education
Sydney
05.2025

Skills

  • Report Generation
  • Product Knowledge
  • Customer Service
  • Strategic Sales Knowledge
  • Coordination
  • Customer Relationship Management (CRM)
  • Team Development
  • Active Listening
  • Critical Thinking
  • Order Fulfillment
  • Customer Relations
  • Money Handling Abilities

Languages

Hindi
Full Professional
English
Full Professional
Nepali
Full Professional

Timeline

Online Personal Shopper

Woolworths Supermarket
11.2022 - 08.2023

Customer Service Representative

Ole Chicken And Burgers
08.2022 - Current

Bachelor of Community Service - Family And Community Services

Acknowledge Education

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Pratima Bista