Pratima Chawla
NETLEY,SA
Summary
Dynamic, customer-focused professional with extensive experience in client relations, administration, and leadership, currently pursuing a Certificate IV in Real Estate Practice (Sales, Property Management & Auctioneer). Exceptional skills in communication, negotiation, and organizational management consistently deliver outstanding service in fast-paced environments. Eager to leverage a strong foundation of transferable skills into a real estate sales or property management role in South Australia, contributing to team success and client satisfaction. Committed to fostering positive relationships and driving results in the real estate sector.
Overview
13
13
years of professional experience
Work History
Medical Receptionist/Supervisor
Kurralta Park Surgery
01.2021 - Current
- Welcoming patients and visitors, answering the telephone and answering any inquiries.
- Scheduling appointments and keep those appointments on time.
- Assisting patients with completing necessary forms and documentation.
- Processing billing and payments, using medical software
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation.
- Comforting distressed patients – this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
- Monitoring and ordering stationery and clinical supplies.
- Always Maintaining information confidentiality.
- Experience in working with Medical Director
Team Leader
OneCare Priority Disability services
01.2023 - 01.2024
- Showering, bathing, manual handling, and dressing assistance.
- Provide social support to their clients and help them attend social outings with friends and family, including visiting cafes or going on excursions.
- Help with preparing meals and drinks or need help eating food or drink. This includes the utilization of food assistance
- Technology, like special cutlery or feeding tubes/PEG tubes.
- Helping with light physiotherapy exercises or assisting with mobility instruments.
- Monitor the behaviour of their clients and notice any uncharacteristic changes to help identify any risks.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Recognized and reported abnormalities and/or changes in patients’ health status to case manager.
Case Manager
IAG NZ
01.2022 - 01.2023
- Answering Inbound and outbound calls
- Effectively communicate with customers and diffuse conflict situations.
- Strong customer focus including well developed customer service skills.
- Intermediate computer skills – ability to troubleshoot.
- Great attention to detail.
- Confidence to make decisions.
- Ability to prioritise and manage time effectively in a high-pressure environment.
Dental Manager/ Supervisor
St Agnes Dental
01.2021 - 01.2022
- Achievement of budgeted financial goals and sustainable business results
- Manage patient scheduling and expedite patient flow through the practice.
- Plan, coordinate and implement dental care for patients based on individual requirements
- Explain treatment plans and payment options to patients
- Address and resolve patient concerns in a timely and professional manner
- Review patient records to ensure accuracy, monitor accurate and up-to-date billing of patients
- Oversee the processing of dental insurance claims, check accuracy and timeliness of paperwork
- Ensure correct storage of patient records
- Ensure daily deposits are completed accurately and on time, develop and monitor the office budget
- Manage procurement of supplies and inventory for the office
- Payroll for the staff and the providers
- Create and analyse management reports.
- Train and develop staff to meet individual needs and operational objectives.
- Hold staff to highest standards of integrity by monitoring adherence to all federal, state and practice standards
- Performance manage staff and take corrective discipline when necessary
- Coordinate staffing needs and recruit staff as needed
- Develop and support marketing activities
- Ensure operational readiness and presentation of the dental practice.
Receptionist & Dental Assistant
Clearly Dental Marion
01.2019 - 01.2021
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office managers with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care.
- Maintain clean, sterile and positive environments optimizing patient comfort and safety.
- Built a loyal patient following; frequently requested by patients to serve as their dental assistant.
- Worked chairside assisting the dentist with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment.
Receptionist & Dental assistant
Teachers Health Centre
01.2019 - 01.2019
- Worked as a DA, Receptionist & Sterilisation Nurse
- Established long term relationships with clients; consistently provided quality service and offered recommendations based on individual needs, which facilitated ongoing business.
- Increased new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts.
- Responded to doctor, patient and employee concerns and inquiries.
- Establishing professional relationships with specialists and other physicians regarding patient care, treatment planning, diagnosis, and prognosis.
- Working knowledge of various standards and practices, including infection control.
- Experience in working with Oasis software.
- Experience in working with Dentrix Ascend.
Customer Service Representative/ Crew Trainer
McDonald's
01.2013 - 01.2017
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
- Immediately addressed issues with customers so that they could be successfully resolved.
- Met with each associate to establish realistic sales goals for the month.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Worked with the management team to implement the proper division of responsibilities.
Education
Certificate 3 - individual Support and Community Services
Hope Training
Adelaide, SA01.2016
Certificate 3 - Dental Assisting
Equals International College
Adelaide01.2019
Current First aid Certificate and manual Handling certificate -
Firstaid Pro
Adelaide, SADiploma - Leadership And Management
Jabin Hopkins
Adelaide, SA07-2024
No Degree - Real Estate (Sales Consultant, Property Management & Auctioneer)
Real Estate Training Academy
5063Skills
Real Estate Sales Support
Property Management (In Progress)
Client Relationship Building
Open Inspections & Buyer Enquiries
CRM & Database Management
Negotiation & Conflict Resolution
- Strong interpersonal skills
- Customer-oriented
Time Management & Organisation
Team Leadership & Training
Strong Communication Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Leader
OneCare Priority Disability services
01.2023 - 01.2024
Case Manager
IAG NZ
01.2022 - 01.2023
Medical Receptionist/Supervisor
Kurralta Park Surgery
01.2021 - Current
Dental Manager/ Supervisor
St Agnes Dental
01.2021 - 01.2022
Receptionist & Dental Assistant
Clearly Dental Marion
01.2019 - 01.2021
Receptionist & Dental assistant
Teachers Health Centre
01.2019 - 01.2019
Customer Service Representative/ Crew Trainer
McDonald's
01.2013 - 01.2017
Certificate 3 - individual Support and Community Services
Hope Training
Certificate 3 - Dental Assisting
Equals International College
Current First aid Certificate and manual Handling certificate -
Firstaid Pro
Diploma - Leadership And Management
Jabin Hopkins
No Degree - Real Estate (Sales Consultant, Property Management & Auctioneer)
Real Estate Training Academy
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