Summary
Overview
Work History
Education
Skills
Internships
Certification
Work Availability
Interests
Work Preference
Timeline
Hi, I’m

Pratima Gole

Adelaide,Australia
Pratima Gole

Summary

Friendly and approachable professional with a positive attitude perfectly suited for customer service. Holds an MBA in Events and Tourism Management from the University of South Australia, demonstrating a results-driven and ambitious mindset. Expertise lies in building relationships, managing teams, and enhancing guest experiences. An avid traveller with a passion for exploring new cultures and capturing moments through photography. Enjoys engaging with diverse communities.

Overview

4
years of professional experience
1
Certification

Work History

The Goodwood Park Hotel

Food & Beverage Attendant
06.2023 - Current

Job overview

  • Develop strong relationships with regular guests, remembering preferences, and special requests to enhance their experience
  • Making reservations for guests and engaging in genuine conversations with guests, providing insights and personalized recommendations
  • Utilize space effectively, arranging and setting tables for regular service and special events
  • Stay knowledgeable about hotel events, reservations and promotions to inform and assist guests
  • Maintained a clean and organized restaurant to comply with hygiene and health regulations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Trained new staff members on company policies and procedures.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cinépolis-VIP

Assistant Manager Trainee
03.2022 - 01.2023

Job overview

  • Excelled in diverse roles, showcasing exceptional customer service, and adaptability.
  • Managed inventory efficiently, and implemented improvements based on customer feedback to enhance service quality.
  • Trained and supervised team members, ensuring a collaborative and high-performing work environment.
  • Handled guest inquiries and complaints professionally, consistently achieving high levels of customer satisfaction.
  • Improved employee retention rates by cultivating strong relationships with team members, and maintaining an open line of communication.
  • Participated in ongoing professional development opportunities to continually enhance managerial skill.

Rebel Foods

Assistant Chief Delight Manager
06.2021 - 02.2022

Job overview

  • Interacted with customers both online and offline, gathering feedback.
  • Established performance metrics that allowed for continuous improvement within the department, driving increased efficiency.
  • Disciplined personnel initiate disciplinary measures as defined by SOPs.
  • Served as a key liaison between senior leadership and frontline staff, facilitating open communication channels throughout the organization.

Education

University of South Australia
Adelaide, SA

MBA from International MBA (Events & Tourism Management)
12-2024

University Overview

  • 5.5 GPA
  • Studied: International Business- Strategy and Ethics, Negotiation, Managing Venues and EventScapes, Sustainable Destination Management, Marketing Management, The Business of Tourism, People, Leadership and Performance, Managing the Global Workforce, Festival and Event Management, Global Business Environment
  • Club Activity: Academic Event Manager for Tourism & Event Management Club
  • Internship Program: Business Practicum G, No Strings Attached- Theatre of Disability, Completed 2024

University of Mumbai
Mumbai, MH

Bachelor of Science from Hospitality Studies
12-2020

University Overview

  • 6.24 GPA
  • Studied: Front Office, Food & Beverage, Food Production, Housekeeping, Human Resources, Organisational Behaviour
  • Professional Development Certificates: Attitude, Leadership & Team Building, Corporate & Fine Dining Etiquette, Culinary Raw Material Management, Beer Appreciation, Experiential Hospitality Session, Start-up & Entrepreneurship
  • Internship Program: Industrial Trainee, Four Points by Sheraton Hotel, Completed 2018

Skills

  • Customer Service
  • Computer Proficiency
  • POS Systems
  • Microsoft Office Suite
  • Learning Ability
  • Data management
  • Flexibility
  • Eye for Detail
  • Documentation and reporting
  • Calm and professional under pressure
  • Graphic design using Canva and PowerPoint
  • Business administration

Internships

Internships

No Strings Attached - Theatre of Disability | Adelaide, SA | 2024

  • Developed new icons, designed compensation cards, and produced digital content as part of the Icons of Ability project, in coordination with the CEO.
  • Enhanced professional skills through hands-on experience, including time management and effective communication.
  • Improved the internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Delivered high-quality work consistently, demonstrating a strong work ethic and dedication to the internship program.


Four Points by Sheraton | Mumbai, MH | 2018

  • Gained a comprehensive understanding of hotel operations by working across all departments.
  • Experience included housekeeping, food and beverage, sales and marketing, as well as guest services.
  • Promoted repeat business from satisfied guests by providing attentive service that consistently exceeded expectations.
  • Assisted in organizing successful events by coordinating with various departments within the hotel.

Certification

  • NDIS Worker Orientation Certificate
  • Nationally Coordinated Criminal History Check Certificate (as of 2024)
  • Responsible Service of Alcohol, SA


Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Travel

Curtural

Reading

Exploring

Long Walk

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancement

Timeline

Food & Beverage Attendant
The Goodwood Park Hotel
06.2023 - Current
Assistant Manager Trainee
Cinépolis-VIP
03.2022 - 01.2023
Assistant Chief Delight Manager
Rebel Foods
06.2021 - 02.2022
University of South Australia
MBA from International MBA (Events & Tourism Management)
University of Mumbai
Bachelor of Science from Hospitality Studies

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Pratima Gole