PRATIMA GURUNG
Werribee,VIC
Summary
Organized, motivated & experience Administration officer with good knowledge of accounting processes Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Overview
10
10
years of professional experience
Work History
Administration Supervisor
Transcorp Removals & Storage
Sunshine West, Victoria
12.2021 - Current
- Processed incoming mail daily including sorting out important items that need immediate attention.
- Developed and implemented administrative procedures to ensure efficient workflow.
- Assisted in the recruitment process by screening resumes of potential candidates.
- Reported to Admin Manager & maintained smooth flow of communications.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Prepared documents such as invoices, receipts, proof of delivery documents.
- Entered costings into the system for contractors to be paid correctly.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Senior Inbound Reservation Agent
Mantra Bell City
Preston, Victoria
12.2017 - 04.2021
- Made group bookings for international agents & guests.
- Worked closely with revenue manager & corporate account manager.
- Applied payments received through direct deposit or EFT method.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk team to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Handled & resolved complaints from customers.
- Responded to queries or bookings received through calls or emails in a professional manner.
Accounts Receivable Officer
Quest Apartment Hotels
Southbank, VIC
08.2015 - 11.2017
- Allocated funds according to the payment received through direct deposit or EFT method & applied payments in MYOB accordingly & correctly.
- Issued credit notes & refunds if the Company has overpaid.
- Checked commission invoices and approved the invoices for payment.
- Had set up credit facilities for company who did not have credit with Quest & ensured proper credit check are carried out.
- Prepared & issued invoices manually if required.
- Monitored the debtors’ ledger & followed up with invoices for payments which became outstanding for longer period.
- Performed bank reconciliation at the end of every month & ensured the statements are balanced.
- Documented financial transactions by entering account information.
- Prepared financial reports as requested by management.
- Verified discrepancies and resolved clients' billing issues.
Receptionist
Quest Southbank Apartments
Southbank, VIC
05.2015 - 11.2017
- Answered phone promptly and directed incoming calls to correct offices.
- Handled guests arrivals & departures professionally.
- Provided efficient & maximum quality of customer service to the guest.
- Dealt with guest feedbacks and took actions accordingly.
- Correctly handled and posted payments (cash or Eftpos) received.
- Ensured proper handovers are done to the next shift & if required to the Front office Manager
- Kept reception area clean and neat to give guests positive first impression.
Receptionist
Bayview
Melbourne, VIC
03.2014 - 04.2015
- Answered phone promptly and directed incoming calls to correct departments.
- Handled guests arrivals & departures professionally.
- Provided efficient & maximum quality of customer service to the guest.
- Dealt with guest feedbacks and took actions accordingly.
- Correctly handled and posted payments (cash or Eftpos) received.
- Ensured proper handovers are done to the next shift & if required to the Front office Manager
- Kept reception area clean and neat to give guests positive first impression.
Education
Bachelor of Professional Accounting - Accounting
Holmes Institute
Melbourne, VIC11.2014
Skills
- Team Building Leadership
- Discrepancy Reconciliation
- MYOB
- Debtors Ledger
- Email Professionalism
- Positive Team Player
- Group reservations management
- Attention to Details
- Operational Reporting
- Moveware system proficiency
References
References available upon request.
Timeline
Administration Supervisor
Transcorp Removals & Storage
12.2021 - Current
Senior Inbound Reservation Agent
Mantra Bell City
12.2017 - 04.2021
Accounts Receivable Officer
Quest Apartment Hotels
08.2015 - 11.2017
Receptionist
Quest Southbank Apartments
05.2015 - 11.2017
Receptionist
Bayview
03.2014 - 04.2015
Bachelor of Professional Accounting - Accounting
Holmes Institute
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