Pratisha Gounder
Summary
Enthusiastic and dedicated professional with extensive customer service experience. Excels at generating effective solutions aligned with company goals and a strong emphasis on team collaboration, consistently achieving results in fast-paced environments. Recognized for adaptability, reliability, keen attention to detail, and strong interpersonal skills. Eager to contribute skills and experience to optimize customer satisfaction and support team success.
Overview
9
9
years of professional experience
Work History
Banking Specialist
Westpac New Zealand
05.2021 - 11.2024
- Reviewed and processed loan applications as a CAL3 lender, ensuring accuracy and compliance with bank standards
- Managed customer relationships by providing tailored financial solutions and maintaining a high level of service quality
- Proactively adapted to new policies and procedures, improving efficiency in loan processing and customer service
- Processed various types of loans, including home loans, personal loans, and overdrafts, ensuring all applications met regulatory requirements
- Conducted credit assessments and checks to minimize risk and ensure proper approval processes were followed
Customer Service Representative
Concentrix
05.2019 - 05.2021
- Achieve monthly KPIs while monitoring and improving performance
- Assisted Westpac customers with general banking needs, opened transactional and savings accounts, provided online banking assistance, created and amended term investments, provided transaction enquiry assistance for automatic payments, direct debits, bill payments and debit card queries
- Strong communication skills to deliver correct information to internal and external customers while being patient, showing empathy and taking responsibility
- Handled a high volume of incoming calls to address customer queries
Team Member/Duty Manager
Pizza Hut
07.2015 - 04.2019
- Interacting with customers while maintaining customer service and hospitality standards
- Positively handled and resolved customer complaints
- Made important decisions and provided solutions during leading a shift, designated staff duties ensuring employee productivity while creating a positive work environment
- Adhered to store procedures, completed inventory, responsible for handling cash while staying up to date with organization changes
- Use of multitasking skills to act multiple roles such as packing food items, serving customers, preparing food in the kitchen and answering phone calls
Education
NCEA Level 1 And 2 -
Manurewa High School
Bachelor of International Tourism Management - undefined
Auckland University of Technology
03.2015
Certificate in Hospitality and Tourism -
Auckland University of Technology
03.2014
Skills
- Attention to detail
- Teamwork and collaboration
- Tech-Savvy
- Written and verbal communication
- Decision-making
- Building rapport
- Problem resolution
- Customer service
- Patience and persistence
Timeline
Banking Specialist
Westpac New Zealand
05.2021 - 11.2024
Customer Service Representative
Concentrix
05.2019 - 05.2021
Team Member/Duty Manager
Pizza Hut
07.2015 - 04.2019
Bachelor of International Tourism Management - undefined
Auckland University of Technology
NCEA Level 1 And 2 -
Manurewa High School
Certificate in Hospitality and Tourism -
Auckland University of Technology
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