Prativa Parajuli
Millner, Darwin,Australia
Summary
Career Objectives Dedicated and organised professional with customer service experience and a strong administrative background. I am seeking to leverage my skills in communication, organisation, and teamwork to contribute to the efficiency and success of the Petroleum Operations, Energy Development unit. Profile Dedicated and detail-oriented professional with a proven track record in administrative support, customer service, and effective communication. Bringing 8 months of customer service experience as a representative at BWS Woolworth's, coupled with a commitment to excellence and a strong foundation in administrative processes. Highly organised and adept at managing tasks, I am eager to contribute my skills to the Petroleum Operations, Energy Development unit within the Department of Industry, Tourism and Trade. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am confident that my skills, experience, and passion for helping others make me an excellent candidate for this position. Thank you for considering my application.
Overview
6
6
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Customer Service Representative
BWS Woolworths
10.2022 - Current
- Managed over 50 customers per day
- Administrative role in adding special offers at store
- Increased sales by 10%
- Verification and Submission of daily activities report regarding finance
- Maintained high-level of professionalism while addressing customer concerns
- Collaborated with team members to ensure smooth operations and exceptional service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Educator
Camp Australia
08.2022 - Current
- Watching over children’s after school hours
- Teaching them self sanitation habits
- Collaborating with lecturers and team members at activities for involving children's in educational leanings
- Interaction with children for connecting with them and knowing their interest
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
Customer Service Representative and, Tech Support
Oxpan Microsys Private
01.2018 - 06.2022
- Provided high-quality client support, resolving technical issues and inquiries in a timely and professional manner
- Carried out Quality Assurance testing on software solutions, identifying bugs, and ensuring functionality met client specifications
- Coordinated with the development team to communicate client needs and ensure product quality and satisfaction
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
Education
First Aid Pro
High School Degree - computer
Xavier International College
07.2012 - 09.2014
Skills
- Excellent written and communication skills
- Ability to work effectively in a team and independently
- Prioritisation and multitasking capabilities
- Familiarity with financial and procurement processes
- Proficient in Azure environments such as JIRA and
- Service Standard Compliance
- Merchandise Orders and Exchanges
- Retail Materials Management
- Travel Planning
- Report Creation
- Customer Service
- Stocking and Replenishing
- Office Equipment Proficiency
- Training Development Aptitude
- Quality Assurance Controls
- Refund Processing
- Project Management Abilities
- Closing Sales
- Sales Expertise
- Report Preparation
- Stock Management
- Product Promotion
- Customer Relationship Management
Accomplishments
- Achievement - Worked as an acting assistance manager for 5 weeks when, Manager was on their leave
- Store safety team leader of the whole team - Short time promotions from casual to a full-time - Recognised for consistently delivering exceptional customer service and maintaining a positive attitude in a fast-paced retail environment
- Successfully resolved customer complaints, ensuring customer satisfaction and loyalty
Certification
- Working with Children Check - Ochre Card (NT) on 20th September
References
Oxpan International PVT LTD
Achyut Sapkota
CEO
New Baneshwor, Kathmandu, Nepal
achyutpsapkota@gmail.com
+977 9851135840
BWS
Noriani Blaauw
Store CEO
Nightcliff, Darwin, NT 0810
norianiblaauw@bws.com.au
0499547784
Personal Reference
Dr. Amit Yadav
Reporting Analyst
Department of Corporate and Digital Development | Northern Territory Government
Floor 12, Mitchell Centre, 55-59 Mitchell Street, Darwin | GPO Box 2391, Darwin, NT 0801
T: 0889364084 | E: amit.yadav@nt.gov.au
Timeline
Customer Service Representative
BWS Woolworths
10.2022 - Current
Educator
Camp Australia
08.2022 - Current
Customer Service Representative and, Tech Support
Oxpan Microsys Private
01.2018 - 06.2022
High School Degree - computer
Xavier International College
07.2012 - 09.2014
First Aid Pro
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