Prava Sen
Rockdale,NSW
Summary
Proven Manager at Dine And Dezerts, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction, boosting employee productivity, and significantly improving safety procedures. Skilled in staff training and development, demonstrating a keen ability to resolve conflicts and make decisive actions. Achieved notable cost control, directly impacting profitability.
Overview
2
2
years of professional experience
Work History
Manager
Dine And Dezerts
373, Bay St, Brighton Le Sands
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Masters Of Business Administration - Accounting And Business Management
Institute of Management And Commerce
Eveleigh NSW 201512.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Hiring and Training
- Staff Training
- Shift Scheduling
Languages
English
Full Professional
Timeline
Manager
Dine And Dezerts
10.2022 - Current
Masters Of Business Administration - Accounting And Business Management
Institute of Management And Commerce