Pravash Bikram Thapa
Sydney,Australia
Summary
Experienced IT Support Engineer possessing in-depth knowledge of troubleshooting, system administration, network management, and cybersecurity measures. Demonstrated ability to resolve complex technical issues swiftly and effectively, improving operational efficiency. Strong communication skills foster productive relationships with diverse teams. Previous impacts include streamlining processes and enhancing system performance across multiple client organizations.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Netstrategy Pty Ltd
North Sydney, NSW
01.2023 - Current
- Troubleshot client software issues and network connectivity problems using diagnostic tools, monitoring systems, and vendor support within established SLAs.
- Configure and deploy Extreme Edge switches.
- Perform regular updates and maintain network devices, including switches, storage/compute servers, firewalls, and wireless access points.
- Investigate problems, monitor client system performance, and implement strategies for improvement.
- Administer Active Directory, Microsoft Entra ID, and Endpoint Management tools like Intune.
Level 1 ICT Support
Royal North Shore Hospital
Sydney, Australia
07.2021 - 01.2023
- Classify, prioritize, and issue call tickets, and troubleshoot and resolve them as per SLA.
- Troubleshot network connectivity problems using diagnostic tools and monitoring systems.
- Assisted with system upgrades, ensuring minimal disruption to user operations during transitions.
System Engineer Intern
MZM Solutions Australia
Sydney, Australia
07.2022 - 09.2022
- Documented system configurations and maintenance procedures for future reference.
- Monitored system performance to ensure optimal availability of services.
- Provided technical support to users in the installation and operation of systems.
Test Administrator
Pearsons
Sydney, Australia
04.2021 - 02.2022
- Administered standardized tests in a secure and controlled environment.
- Manage systems and databases for clients and administration.
- Set up testing equipment and ensured proper functionality prior to sessions.
Education
Bachelor of Information Technology -
Federation University
Sydney, Australia03.2021
Skills
- Extreme Networks
- Microsoft Entra ID
- Intune endpoint management
- VMware and Hyper-V
- Storage/compute server configurations
- Networks and system administration
- Active Directory
- FortiGate
- Barracuda
Professional Development
Australian Computer Society, Student Member
References
Boby Antony
Service Delivery Manger, Netstrategy
Boby.Antony@netstrategy.net, 0402656088
Timeline
IT Support Engineer
Netstrategy Pty Ltd
01.2023 - Current
System Engineer Intern
MZM Solutions Australia
07.2022 - 09.2022
Level 1 ICT Support
Royal North Shore Hospital
07.2021 - 01.2023
Test Administrator
Pearsons
04.2021 - 02.2022
Bachelor of Information Technology -
Federation University