Summary
Overview
Work History
Education
Skills
Attributes
Passions/Hobbies/Activities
References
Timeline
Generic

Praveen Inguruwatta

Bulleen,Australia

Summary

A highly disciplined, result-driven individual with a positive “Can do” attitude. Seeking an opportunity to further develop business and technical skills in order to establish a long-term career by providing value and helping to achieve company goals.

Overview

8
8
years of professional experience

Work History

Concierge

Salvo Real Estate Pty Ltd
Melbourne , VIC
04.2019 - Current
  • Coordinate with Body Corporate and Owners Corporation for building maintenance and resolve building issues
  • Facilitated open communication between management and tenants, resolving disputes fairly and efficiently
  • Maintained accurate records, documentation, and reports related to property management, contributing to efficient administrative processes
  • Manage approximately 30 - 40 incoming/outgoing calls, emails in a polite and professional manner using standard phraseology
  • Create rosters for the team that ensure adequate coverage during all shifts and provide feedback for team members
  • Making sure the organization standards are met through appearance, performance and service-oriented
  • Ensuring building's rules and regulations are enforced, conduct daily building security checking and monitor activities through surveillance cameras.

Concierge

Excel Building Management
Sydney , NSW
07.2021 - 12.2021
  • Providing all residents and guests with exceptional front desk services
  • Assisting the Building Manager issues related to By Laws, resident car park, reporting, keys auditing
  • Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surroundings
  • Database maintenance, receiving and answering emails, telephone, and security intercom enquiries
  • Distributing and securing all resident keys, security devices and parcels or dry cleaning
  • Internal and External Patrolling
  • Completing Incident Reports when necessary and responding to emergencies
  • Ensuring entry and lifts are tidy and presentable.

IT Help Desk Engineer – Level 1 (Intern)

Neptune Managed Services
Melbourne , VIC
12.2019 - 03.2020
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Respond to email messages for customers seeking help
  • Walk customer through the problem-solving process
  • Install, modify, and repair computer hardware and software
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Follow up with customers to ensure issues have been resolved.

Caretaker

CITI Property Management Services
Melbourne , VIC
03.2016 - 04.2019
  • Maintaining building operations and ensuring organization standards are met
  • Assist residents at the first response in emergency situations and provide them with suitable solutions
  • Respond to residents/visitor comments, complaints and requests to appropriate departments
  • Manage facility parking and general movements throughout the building for outside contractors as well as prospective tenants
  • Managing maintenance requests and handling incoming/outgoing calls for the building.

Education

Advanced Diploma in Project Management -

Greenwich College
Melbourne, VIC
01-2022

Professional Year -

Performance Education
Melbourne, VIC
01-2020

Bachelor of Information Technology in Software Design And Development -

Charles Sturt University
Melbourne, VIC
01-2018

Advanced Diploma in Information Technology -

Sri Lanka Institute of Information Technology
Colombo, Sri Lanka
01-2015

Skills

  • Exceptional communication
  • Conflict Resolution
  • Effective decision-making
  • Training and Mentoring
  • Tech-savvy abilities
  • Detail-oriented approach
  • Effective problem-solving
  • Safety Procedures
  • Proactive attitude
  • Emergency Response
  • Facility Operations
  • Customer Service and Support
  • HVAC Maintenance
  • Staff Supervision
  • Information Protection

Attributes

  • Disciplined – Maintaining a steadfast approach to accomplishing tasks in the correct manner without making excuses. I've cultivated this mindset over the years by immersing myself in personal development podcasts and books.
  • Go the extra mile – Strive to always over-deliver and exceed people’s expectations at everything I do and do so with enthusiasm. Always go the extra mile for customers, co-workers and the company.
  • Accept responsibility – Always accept full responsibility for actions and performance. When identifying an issue or are given a task, own the issue or task and see it through to its completion.
  • Always be learning – Always learning and striving to be a better person. I know that learning is essential to growing and that my personal growth and performance have a direct impact on the company’s growth and performance. I work to get better every day and constantly push myself for personal development.
  • Take initiative – Self-driven and look to constantly push myself forward and do what needs to be done to succeed. Not sitting and waiting for someone to tell the next step to take; anticipate the path and contribute accordingly without needing to be carried.

Passions/Hobbies/Activities

  • Bodybuilding
  • Personal development books/podcasts
  • FPV piloting
  • Entrepreneurship

References

Available upon Request

Timeline

Concierge

Excel Building Management
07.2021 - 12.2021

IT Help Desk Engineer – Level 1 (Intern)

Neptune Managed Services
12.2019 - 03.2020

Concierge

Salvo Real Estate Pty Ltd
04.2019 - Current

Caretaker

CITI Property Management Services
03.2016 - 04.2019

Advanced Diploma in Project Management -

Greenwich College

Professional Year -

Performance Education

Bachelor of Information Technology in Software Design And Development -

Charles Sturt University

Advanced Diploma in Information Technology -

Sri Lanka Institute of Information Technology
Praveen Inguruwatta