Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PRAVEEN MUMMIDISETTY

Geelong, Victoria,VIC

Summary

Hardworking and detail-orientated business expert dedicated to providing customer-centered care and client support with proven track record of successful profit management and producing quality outcomes through leadership and team motivation.

Overview

10
10
years of professional experience

Work History

Business Sales Consultant

Telstra
Geelong, Victoria
10.2020 - Current
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Engaged by questioning customers to better understand needs and delivered excellent service.
  • Enhanced working relationships by participating in team-building activities.
  • Handled customer concerns and escalated major issues to the concerned department.
  • Customized customer experiences to build brand loyalty.
  • Provided technical support to customers when needed.
  • Researched competitors' products, prices, promotions and advertising campaigns.
  • Managed customer accounts, including onboarding new customers, processing orders, handling billing inquiries, resolving complaints and maintaining records of customer interactions.

Sales Consultant

Optus
Hobart, Australia
08.2020 - 10.2020
  • Identified areas of improvement within existing processes and procedures.
  • Determined prospect needs and crafted appropriate responses along with information on suitable products and services.
  • Shared comprehensive brand and product knowledge to maximise sales.
  • Liaised with customers to determine needs and provide recommendations.

Franchise Owner

Dodo Pty Ltd
Melboune, Sunshine
11.2017 - 11.2019
  • Planned overall business strategy, providing direction to guide management decision making.
  • Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
  • Maximized revenue by conducting intensive cash flow analysis, identifying areas for increase profits.
  • Directed daily operations with strong focus on efficiency and time management.
  • Held regular meetings and day starts with staff to delegate tasks, sales KPIs and priorities.
  • Recruited motivated staff to deliver outstanding customer care.

Team Leader

Dodo Pty Ltd
Melbourne, Sunshine
08.2017 - 11.2019
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
  • Trained and supervised team to deliver on store sales targets.

Senior Medical Receptionist in GP

Teesdale Family Medical Center
Melbourne, Australia
03.2016 - 03.2017
  • Helped patients in distress by efficiently responding to medical emergencies and offering a calm and collected approach.
  • Maintained accurate best practice records in compliance with medical regulations.
  • Kept patient appointments on schedule by promptly notifying provider of patient's arrival.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information on bulk billing

Medical Receptionist

Kripa Health Pty Ltd
Melbourne, Mount Clear
08.2014 - 04.2015
  • Kept patient appointments on schedule by promptly notifying provider of patient's arrival.
  • Maintained accurate patient accounts by obtaining, recording and updating personal information.
  • Helped patients in distress by efficiently responding to medical emergencies and offering a calm and collected approach.

Education

Certificate 4 in Building & Construction - Construction

Unity Education
Hobart, TAS
2021

Master of Engineering - Electrical & Renewable Energy

Deakin University
Geelong, VIC
2017

Bachelor of Engineering - Electrical & Electronics Engineering

K.L University
Andhra, India
2013

Skills

  • Sales KPI management
  • Communication skills
  • Problem-solving
  • Marketing
  • Time management
  • Training and development
  • Priority management
  • Team building coordination
  • Multitasking
  • Business development
  • Negotiation

Accomplishments

  • Current Samsung elite and Google ambassador for Telstra Waurn Ponds store.
  • Best Employee certificate of the month award for few consecutive months in 2022 at Telstra, Hobart.
  • Third winner in Victoria & Tasmania for Samsung Colours of Galaxy Tiktok challenge for demonstration of Z fold and Z flip phones with dance moves in 2022.
  • State topper award for sales in 2017 for Dodo, Sunshine.

Timeline

Business Sales Consultant

Telstra
10.2020 - Current

Sales Consultant

Optus
08.2020 - 10.2020

Franchise Owner

Dodo Pty Ltd
11.2017 - 11.2019

Team Leader

Dodo Pty Ltd
08.2017 - 11.2019

Senior Medical Receptionist in GP

Teesdale Family Medical Center
03.2016 - 03.2017

Medical Receptionist

Kripa Health Pty Ltd
08.2014 - 04.2015

Certificate 4 in Building & Construction - Construction

Unity Education

Master of Engineering - Electrical & Renewable Energy

Deakin University

Bachelor of Engineering - Electrical & Electronics Engineering

K.L University

Similar Profiles

CREATE PROFILE
PRAVEEN MUMMIDISETTY