Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Praveena Paramasivam

Werribee,VIC

Summary

Diligent and reliable university student with a proven ability to deliver results. An ardent worker that operates cohesively in a team, whether in lead or support roles. Possesses a reputation to remain resolution focused in circumstances, both favourable and adverse. A jovial and charismatic attitude that benefits the team and draws a higher degree of customer satisfaction. A polished learning ability as well as a drive to grow and excel. The aforementioned in conjunction with a keen eye for detail as well, inherent determination and honed organizational skills make me an asset.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Sales Assistant

TAROCASH
06.2023 - Current
  • Built strong relationships with customers, fostering loyalty and repeat business.
  • Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
  • Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Developed a reputation for exceptional service by understanding customer preferences and anticipating their needs.
  • Achieving personal KPI's, store KPI's and weekly budget up to company expectations.

Customer Service Assistant

MYER
11.2021 - 05.2023
  • Assist customers with their overall retail experience by being genuine and helpful
  • Can quickly identify the customer's wants and needs and provide relevant recommendations
  • Ensure the store's sales and KPIs are met by actively and passionately selling in the store
  • Make sure that low-level items are restocked and that the display is maintained to look its best
  • Provide customers with information about current sales, rewards programs, and store return policies
  • Resolve customer complaints and concerns calmly; consult with managers only when necessary
  • Monitor merchandise theft and mishandling; adhere to company policies
  • Manage retail technology, such as EFTPOS and point-of-sale systems


Front House

The Arborist Bar
04.2021 - 12.2021
  • Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
  • Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
  • Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
  • Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
  • Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.
  • Handled cash transactions accurately while maintaining proper cash handling procedures.

Contact Tracing Officer

Medibank
07.2021 - 12.2021
  • Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds
  • Verify the contact’s identity during initial communications and prior to disclosing confidential information
  • Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved
  • Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education
  • Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed
  • Provide approved information and guidance on quarantine procedures and what to do if symptoms develop
  • Coordinate referrals for testing, healthcare, and other supportive services, as needed, per local protocols.

Education

Bachelor of Nursing (YEAR 3) -

La Trobe University

Bachelor of Forensic Sciences: Biology -

Deakin University
01.2021

Diploma: Science -

Deakin College
01.2018

Skills

  • Conflict Resolution
  • Customer Relationship Building
  • Leadership
  • Product Knowledge
  • Performance experience
  • Good telephone etiquette
  • Goal-oriented mindset
  • Flexible & Adaptable
  • POS Systems
  • Teamwork
  • Fluency in English, Tamil & Malay

Certification

  • Responsible Service to Alcohol (its1211107)
  • Responsible Service of Gaming (GAA5250)
  • Barista Coffee Making Course (GITI3904Q) by RGIT Australia
  • Forensics Industrial Training by Royal Police Malaysia

References

  • Ajitesh Saravanabawan, +61449911464, ajitesh.saravanabawan@gmail.com, Tarocash Manager
  • Kevin Singh, +61432065189, samakshkevinsingh@hotmail.com, Customer Service Manager, MYER Werribee

Timeline

Customer Sales Assistant

TAROCASH
06.2023 - Current

Customer Service Assistant

MYER
11.2021 - 05.2023

Contact Tracing Officer

Medibank
07.2021 - 12.2021

Front House

The Arborist Bar
04.2021 - 12.2021

Bachelor of Nursing (YEAR 3) -

La Trobe University

Bachelor of Forensic Sciences: Biology -

Deakin University

Diploma: Science -

Deakin College

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Praveena Paramasivam